Part Time Key Holder - Cotton On Natick Mall Mega

USA; Natick (MA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

50% off Cotton On Brand Products

Career growth across 3 brands

Wellness support 24/7

Family discounts (medical, travel, etc

Meaningful community impact

Job summary

Cotton On is seeking a part-time Key Holder in Natick, MA to open/close the store, lead the team, and deliver exceptional customer service. You will process sales, support inventory and merchandising, and maintain store standards with a professional, collaborative approach.

The role requires at least 1 year in retail, including leadership experience. Flexibility for evenings, weekends, and holidays is expected; join a global brand focused on inclusivity and good fashion.

Qualifications

• High school diploma or equivalent required.
• Minimum 1+ year of retail sales experience.
• Minimum 1+ year of acting retail leadership/management experience.

Responsibilities

• Open and close the store in accordance with company policies.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report unusual activity.
• Mentor and train new associates as needed.

Skills

Retail experience

Leadership

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

Do you speak fashion? We're hiring Key Holders! Let’s chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We’re playfully rebellious and always optimistic. Join our world and let's do good things together.

Benefits You Will Love …

• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, & Cotton On Kids

• Local and Global career growth -progress your career across our 3 Brands

• Wellness support 24/7 – mental health, relationships, family + more

• Discounts for you and your family - medical, travel, financial + more

• Create meaningful change and make a positive difference in people’s lives

Key Holder

• Open and close the store in accordance with company policies and procedures

• Lead the store team as part of management

• Provide exceptional customer service and resolve customer issues

• Process sales transactions accurately and efficiently

• Assist in inventory control, restocking, and merchandising

• Ensure store cleanliness and safety standards are upheld

• Support loss prevention efforts and report any unusual activity

• Engages with store teams and customers professionally and respectfully

• Train and mentor new associates as needed

• Ability to interact collaboratively and work as a team towards a common goal

• Maintain a professional presence and motivate and inspire others

• Acting in a respectful manner to customers, managers and peers

Skills & Experience:

• Experience in Retail, preferably fast fashion experience

• Demonstrated knowledge / ability of collaboration to drive results as a team.

• Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores

• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

• Solid communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment

• Must be at least 18 years of age or older to apply

QUALIFICATIONS AND EXPERIENCE / BACKGROUND

• High school diploma or equivalent

• Minimum of 1+ years of retail sales experience

• Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members

PHYSICAL REQUIREMENTS

• Ability to move around the store throughout the shift/workday

• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)

• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)

• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.

MA: This is a part time hourly paid position with a wage range of $19.00 -$22.00 / hr