Part-Time IT Assistant

Sierra Construction Company, Inc.; Woodinville (WA); On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

Paid time off

Retirement benefits (401(k) Plan)

Employer Profit Sharing

Job summary

A leading construction firm in the Northwest is looking for an IT Assistant to provide Help Desk support and resolve technical issues. The role requires strong problem-solving skills and the ability to communicate effectively with employees. The position is part-time, approximately 20-24 hours per week, and involves hands-on assistance with IT products and services. Compensation ranges from $25 to $30 per hour, along with additional benefits based on the work schedule.

Qualifications

• Must have a valid Driver's License and an excellent driving record.
• Experience with LAN/WAN networks.
• Proficient with desktop and server operating systems.

Responsibilities

• Provide Help Desk support for all IT products and services.
• Troubleshoot technical problems and deliver solutions.
• Assist with installation of local area network cabling.

Skills

Problem-solving skills

Communication skills

Organizational skills

Ability to maintain confidentiality

Ability to work under pressure

Education

High School Diploma or equivalent

CompTIA A+ certification

CompTIA Network+ certification

Tools

Office 365

JAMF

Bluebeam

Windows Server 2019+

Job description

Our goal isn’t to be the biggest contractor in the Northwest, it’s to be the best. We are interested more in quality than quantity, a desire to excel as a team of people who all believe that a commitment to customer service is crucial and that each of us has a contribution that is key to our company’s success. Our mission and guiding philosophy as a leading Northwest contractor is to consistently produce the highest quality product while building lasting relationships with our clients and our employees.

Sierra Construction is comprised of hard working individuals that take pride in their work. Our diligence and commitment to excellence has made Sierra one of Washington’s Best Places to Work for 2022. We are committed to our employees and will help you build a career you can be proud of. Meet some of our team by visiting https://www.sierraind.com/news/employee-spotlight .

Here is how you would contribute to Sierra’s team:

As the IT Assistant, you will work closely with the IT Manager resolving employee technical problems and responding to requests for all of Sierra Construction. You will be able to work diligently and will possess strong problem-solving skills and the ability to fix issues and ensure functionality for Sierra’s employees.

This will be an in-office, part-time role, approximately 20-24 hours per week.

Primary Duties and Responsibilities:

• Provide Help Desk support for all IT products and services including laptops, desktops, copiers, printers, cell phones, and internal telephone system. Support may include answering questions, troubleshooting problems, and teaching or instructing current and new employees
• Verify that suggested solutions effectively resolve user’s problems through verbal or email follow up
• Deliver, set up, and assist in the configuration of employees' computer hardware, software, and peripheral equipment
• Perform PC hardware and software upgrades when necessary
• Set up, configure and migrate users to new PCs when needed
• Deploy new applications and enhancements to existing applications
• Set up job trailers
• Assist with installation of local area network cabling and equipment
• Ensure cabling and hardware is organized and installed correctly
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Prioritize, schedule and resolve IT activities. Escalate problems to IT Manager when needed
• Assists in setting up/taking down equipment for Company Events
• Maintain and set up conference rooms to ensure IT and Audio/Video equipment operates properly
• Maintain IT documentation
• Performs other duties as assigned by the IT Manager

What we would like to see from you:

• Ability to communicate ideas in both technical and user-friendly language
• Strong organizational skills
• Ability to maintain confidentiality
• Ability to work under pressure; maintain problem-solving attitude
• Ability to define priorities and to handle multiple tasks and projects
• Ability to travel to various job sites when needed
• Able to lift and/or move up to 40 pounds

Education, Experience, and Technology Required:

• Must have a valid Driver's License and an excellent driving record
• Experience with LAN/WAN networks
• Experience with MDM software (JAMF)
• Proficient in Office 365, Bluebeam, TCP/IP, FTP
• Basic CMD knowledge
• Proficient with desktop and server operating systems, including Windows 11, and Windows Server 2019+
• CompTIA Network+ and CompTIA A+ certifications are helpful
• Some experience with Intune

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to stand, walk, sit, kneel; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, talk and hear. This position requires that the employee be able to drive vehicles to and from different locations. While performing the duties of this job, the employee is required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Benefits Sierra currently offers:

Sierra offers a total compensation package that includes a base wage rate, paid time off, and retirement benefits (Employer Profit Sharing and 401(k) Plan with discretionary match). Additional benefits may be available based on an established work schedule. The full wage range for this position is $25-$30 per hour. We are committed to do our best to supply a suitable pay range for this job. We will work hard to assess the proper fit for you within Sierra’s company structure after assessing your experience, training, and qualifications.

Disclaimer: All benefits are dependent on start date and hours worked per week. Sierra Construction reserves the right to modify this information at any time.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Equal Opportunity Employer, including disabled and veterans.

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