Part-Time Guest Floor Experience Specialist

Miccosukee-Resort-; Sunset Corners (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Miccosukee Casino & Resort in Miami, FL is seeking a part-time Houseperson to maintain cleanliness of guest floors, assist Room Attendants, and ensure a welcoming, orderly environment. The role requires physical stamina: lifting up to 20 pounds, bending, standing for long periods, and flexibility with a rotating schedule.

We offer competitive compensation, benefits, and opportunities to grow as our resort expands, with a focus on guest satisfaction and professional conduct, and you must be able

Qualifications

• Ability to obtain and maintain a Tribal Gaming License
• Must be able to lift, bend, and stand for long periods of time.
• Flexibility with work schedule required.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Responsibilities

• The Houseperson will be responsible for maintaining the cleanliness of the guest floors, hallways, ice rooms, working with the Floor Supervisor, Room Attendants and other House person to ensure total cleanliness and organization on the guest floors.
• Adhere to the Miccosukee Service Expectations and ensure team compliance
• Report to work on time in full uniform
• Stock closets with linen as needed.
• Stock closets with supplies as instructed.
• Shampoo carpet on assigned floors using shampoo machine and extractors for quick drying. Use WAND clean upholstered furniture.
• Vacuum carpets every day as requested by your supervisor
• Help room attendants by stripping up to (8) rooms per room attendant.
• Collect the linen and garbage from the guest rooms.
• Move guest room furniture and turn the mattress as requested by the Floor or Coordinator
• At the end of the day check linen closets and for cleanliness and organization. The Supervisor will be in charge of checking the work at the end of the day.
• Deliver guests requests extra towels, fridges etc. to the floors. Delivery must be done within 10 minutes.
• Make sure all rollaway in the closets are made up and ready to go
• Help Room Attendants with Deep Cleaning Tasks, moving furniture etc.
• Remove trash bags, soiled linen bags from the floors
• Empty trash from the floors twice per day
• Steam clean rooms as instructed by your Supervisor
• Assist Room Attendants with placing bed boards, roll-ways bed, extra bed etc.
• Any other duty as required commensurate with the position, department, and organization.
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Miccosukee Casino & Resort in Miami, FL is seeking a part-time Houseperson to maintain cleanliness of guest floors, assist Room Attendants, and ensure a welcoming, orderly environment. The role requires physical stamina: lifting up to 20 pounds, bending, standing for long periods, and flexibility with a rotating schedule.

We offer competitive compensation, benefits, and opportunities to grow as our resort expands, with a focus on guest satisfaction and professional conduct, and you must be able