Part Time – Fulfillment Associate – Flexible

Lowes; Kalamazoo (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lowe’s is hiring in Kalamazoo, MI for a Customer Fulfillment Associate. You will pick, stage, inspect, and fulfill customer orders accurately, maintain safe staging areas, and deliver friendly service by guiding customers to the right associates.

You will operate certified powered equipment, support inventory accuracy, use the Orders App and SIMS, report safety concerns, and collaborate with teammates to maintain daily readiness.

Qualifications

• 6+ months of computer use (inputting, accessing, modifying, or outputting information).
• 6+ months using common retail technology (smartphones, tablets).
• Powered Equipment Certification required: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by guiding customers and connecting them with the right associates.
• Operate and maintain powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and SIMS, resolving short picks with leadership.
• Complete administrative and readiness tasks, audits, order follow-ups, and locker management; report safety or theft concerns.
• Maintain a customer-first mindset with strong communication and teamwork.
• May be assigned other duties to support business needs.

Skills

Computer experience

Retail tech

Forklift certification

Education

High school diploma or GED

Job description

Key Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Required Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Preferred Qualifications

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.