Part Time Front End Customer Experience Coordinator

The TJX Companies, Inc.; Edwardsville (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long-term disability

Paid holidays/vacation/sick/bereavment

EAP

Incentive programs

Auto/home insurance discounts

Scholarship program

Adoption/surrogacy assistance

Smoking cessation

Child care/cell phone discounts

Pet/legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a Front of Store Leader in Edwardsville, IL to oversee Associates, maintain an outstanding customer experience, and promote loyalty programs. You will train staff, assign registers, and coordinate coverage while ensuring adherence to policies and safety standards.

Your role focuses on fostering a positive team environment, mentoring Associates, and delivering exceptional service to shoppers across TJX stores in a dynamic retail setting.

Qualifications

• Strong communication and organizational skills are required.
• Understanding of merchandising techniques is preferred.
• Ability to multi-task and work well with others in a busy retail setting.
• Experience training and mentoring Associates on front end principles.

Responsibilities

• Oversee a team of Associates at front of store to ensure prompt, courteous customer service.
• Promote loyalty programs and drive positive customer experiences.
• Train and coach Associates on personalizing the customer experience.
• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Ensure compliance with labor laws and store policies.
• Support safety, shrink reduction programs, and store appearance.

Skills

Strong communication

Merchandising techniques

Multi-tasking

Team player

Train others

Leadership experience

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• Associate discount
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long-term disability
• paid holidays/vacation /sick/bereavement/parental leave
• EAP
• incentive programs
• auto/home insurance discounts
• scholarship program
• adoption/surrogacy assistance
• smoking cessation
• child care/cell phone discounts
• pet/legal insurance
• credit union
• referral bonuses

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

6647 Edwardsville Crossing Drive

Location

USA TJ Maxx Store 1480 Edwardsville IL

This position has a starting salary range of $16.00 to $20.90 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.