Part Time - Front Desk Agent - ZYSOA

Socket.dev; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

IHG is seeking a Front Desk Agent to greet guests, handle check-in/out, process transactions, and provide local insights to ensure a memorable stay. You will be the warm, first point of contact, delivering seamless service across a 24/7 operation.

Responsibilities include managing bookings, upselling, recording guest preferences, and assisting guests with issues while maintaining safety procedures and brand standards.

Qualifications

• In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
• Shift may vary across a 7-day period, including weekends, evenings and holidays.
• Good communication and problem-solving skills required.

Responsibilities

• Take and manage guest bookings, up-selling opportunities and inform about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out, collect IDs, issue room keys, and manage safety deposit boxes.
• Record guest preferences and address their messages, requests, questions and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required protective gear.
• Stay updated on events and activities and assist colleagues as needed.

Skills

Communication skills

Problem solving

Literate & tech-savvy

Flexibility

Fluency in local language

Education

High school diploma

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. as a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your Day to Day –

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day’s schedule.

Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You –

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays.

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

Flexibility - night, weekend and holiday shifts are all part of the job.

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.

Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $18.00 to $18.77. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.