Part time Front Desk Agent- Aloft: Charlotte, NC

Midas Hospitality; Charlotte (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dynamic Front Desk Agent to join their team at a vibrant hotel in Charlotte, NC. In this engaging role, you'll be the first point of contact for guests, ensuring a warm welcome and seamless check-in experience. Your responsibilities will include managing reservations, addressing guest inquiries, and maintaining guest accounts, all while providing top-notch customer service. This part-time position offers a fantastic opportunity to grow in the hospitality field within a supportive environment that values its employees and their contributions.

Benefits

Medical, Dental, and Vision coverage

401k matching

Employee Assistance Program

Development tools and learning opportunities

Robust PTO policies

Discounted products and services

Qualifications

• Preferred experience as a Front Desk Agent.
• Customer service experience is required.

Responsibilities

• Greet and register guests, issuing room keys.
• Handle reservations and guest inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Part time Front Desk Agent- Aloft: Charlotte, NC role at Midas Hospitality

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Join to apply for the Part time Front Desk Agent- Aloft: Charlotte, NC role at Midas Hospitality

Front Desk Agent- Aloft: Charlotte, NC

Start Your Journey With Midas Hospitality

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Aloft hotel located in Charlotte, NC. This position will be responsible for assisting arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns.

What You Will Be Doing

1. Greeting, registering, and assigning rooms to guests. Issuing room keys and providing directions.
2. Sorting incoming mail and faxes for guests.
3. Answering inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
4. Maintaining records of room availability and guest accounts.
5. Computing bills, collecting payments, and making change for guests.
6. Making, confirming, and canceling reservations.

The Ideal Candidate

1. Previous experience as a Front Desk Agent is preferred.
2. Experience in a customer service industry is required.

About Us

From humble beginnings in 2006 to an enterprise with over 1,000 employees today, Midas Hospitality has never lost sight of our #1 priority - people. We operate 40+ hotels across 14 states, focusing on select-service and extended-stay properties for brands like Marriott, Hilton, and IHG. At Midas Hospitality, we make room for people's dreams, building a company where people love to work, our partners love the results, and everyone loves the experience.

We offer growth opportunities and benefits for those with a strong work ethic and a desire to serve others, including:

• Development tools and learning opportunities
• Robust PTO policies
• Medical, Dental, and Vision coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

Midas Hospitality is proud to be a drug-free workplace and an equal opportunity employer.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Hospitality
• Industries: Hospitality