Part time Front Desk Agent

Midas Hospitality; Charlotte (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dynamic Front Desk Agent to join their team at a vibrant hotel in Charlotte. This exciting role involves welcoming guests, managing reservations, and ensuring a seamless experience for all visitors. With a focus on customer service, you will play a crucial part in maintaining the hotel's reputation for excellence. The company values its employees and fosters a culture of growth and development, making it a fantastic opportunity for those looking to build a career in the hospitality sector.

Benefits

Growth and development opportunities

Robust PTO policies

Medical/Dental/Vision coverage

401k matching

Employee Assistance Program

Discounted products and services

Qualifications

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Responsibilities

• Greeting, registering, and assigning rooms to guests.
• Answering inquiries about hotel services and guest registration.
• Maintaining records of room availability and guest accounts.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

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Front Desk Agent- Aloft: Charlotte, NC

Start Your Journey With Midas Hospitality

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Aloft hotel located in Charlotte, NC. This position will be responsible for assisting arriving, departing, and in-house guests, as well as handling telephone inquiries regarding reservations, hotel information, and guest concerns.

About Midas Hospitality

Recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter), Midas Hospitality ranks #30 for talent, #13 for diversity, #33 for minorities, #16 for Blacks, and #11 for women.

What You Will Be Doing

• Greeting, registering, and assigning rooms to guests. Issuing room keys and providing directions.
• Sorting incoming mail and faxes for guests.
• Answering inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintaining records of room availability and guest accounts.
• Computing bills, collecting payments, and making change for guests.
• Making, confirming, and canceling reservations.

The Ideal Candidate

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

About Us

Since 2006, Midas Hospitality has grown to over 1,000 employees, operating 40+ hotels across 14 states, focusing on select-service and extended-stay properties for brands like Marriott, Hilton, and IHG. We prioritize our people and strive to create a positive work environment where everyone can thrive.

We offer opportunities for growth, comprehensive benefits, and a culture that values service and excellence. Visit our website: www.midashospitality.com

Benefits include:

• Growth and development opportunities
• Robust PTO policies
• Medical/Dental/Vision coverage
• 401k matching
• Employee Assistance Program
• Discounted products and services

Midas Hospitality is an equal opportunity employer and a drug-free workplace.

Salary: $15.00 - $15.10 per hour

Job posted by ApplicantPro

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Hospitality