Part Time Floor Leader - The Domain

lush

Austin (TX)

On-site

USD 17,000 - 28,000

Part time

6 days ago

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Job summary

Lush in Austin, TX is seeking a Part-time Floor Leader to support the Store Management Team across all areas of the business. You’ll drive sales, lead training sessions, and ensure an exceptional customer experience while maintaining an energetic, positive store environment.

You’ll spend your days on the shop floor, guiding a team of sales associates to hit and exceed goals, foster a culture of enthusiasm, and uphold brand values such as ethical sourcing and cruelty-free products.

Qualifications

Minimum 1 year of experience in customer service and sales.
Cash handling and opening/closing procedures experience.
Supervisory experience involving coaching, feedback, and training.
Ability to thrive in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

Sales & Customer Experience: coach the sales team to meet and exceed goals and optimize the shop floor.
Customer Experience: lead world-class service on the shop floor with product demonstrations.
Brand Education: communicate Lush values and ethical initiatives to customers.
Product Knowledge: deepen knowledge and make informed product recommendations.
Team Development: train and mentor Sales Ambassadors to improve performance.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Flexible schedule

Skincare knowledge

Evenings/weekends/holidays

Job description

Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities

Sales & Customer Experience

Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store's overall sales. Celebrate sales achievements with your team!

Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.

Building the Brand

Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.

Product Passion

Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement

Development

Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.

Diversity, Equity, Inclusion, and Belonging

Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence

Cash Handling and Store Opening/Closing

Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.

Time and Attendance

Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.

Visuals and Merchandising

Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.

Stock and Inventory

Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.

Policies and Procedures

Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required

Minimum 1 year of experience in: