Part Time Field Service Technician

Hillman Group; Chattanooga (TN); On-site; USD 28,929 - 31,684; Part time

Benefits offered by this job

Wellness Program

Employee Stock Purchase Plan

Vacation/Paid Time Off/Sick Days/Floa

Job summary

The Hillman Group's Robotics and Digital Solutions (RDS) division is seeking a Part Time Field Service Technician to support kiosk maintenance around Chattanooga, TN. The role involves training on Minute Key, Quick Tag, and Eco-ATM kiosks, plus related third-party services.

Expect 12–25 hours weekly, with pay between $21–$23 per hour. Travel daily; car allowance, cell-phone reimbursement, and corporate gas card provided. Benefits include Wellness, Stock Purchase Plan, and PTO.

Qualifications

• High School Diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills

MS Word

MS Excel

Outlook

Fluent English

Customer service

Education

High School Diploma or GED

Repair & maintenance background (preferred)

Retail merchandising & field operations experience (preferred)

1-3 years similar experience (preferred)

Tools troubleshooting skills

Tools

Tools & troubleshooting

Job description

Part Time Field Service Technician – Chattanooga, TN

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Part Time Field Service Technician in the Chattanooga, TN area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).

The territory consists of 40+ kiosks and number of hours per week is around 12 to 25. This role is based on experience, usually paying $21-23 an hour. Car allowance will be provided along with cell-phone reimbursement and a corporate gas card for business miles.

• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, and Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

#RDS

The Hillman Group is an Equal Employment Opportunity and Aff…