Part-Time Field Service IT Technician — Healthcare Support

Saint Francis Healthcare System; Cape Girardeau (MO); On-site; USD 21,000 - 34,000; Part time

Job summary

Saint Francis Healthcare System in Missouri is seeking a part-time IT Technician to join the Technical Services Team. You will provide technical support and customer service, troubleshoot urgent issues, escalate complex problems, and maintain the service desk knowledge base.

You will install and repair hardware and software, run diagnostics, write user manuals, and help monitor daily system performance. Evening and weekend shifts may be required. Benefits are limited for this role.

Qualifications

• High School Diploma or GED required.
• CompTIA A+ or comparable certification preferred.
• Experience as an IT Technician or related IT field preferred.

Responsibilities

• Provide technical support and customer service as part of the Technical Services Team.
• Troubleshoot and resolve urgent technical issues and respond to help requests in person or by phone.
• Identify and escalate complex issues to responsible teams and management.
• Compile daily or weekly issues log for management.
• Install and repair computer hardware and software, clean computers, and run diagnostic programs.
• Write user manuals.
• Monitor and maintain the organizational computer system's daily performance.
• Maintain the Knowledge Base in the Service Management ticket system.
• Other duties as assigned.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Hardware maintenance

Software installation

Knowledge base

Written communication

Education

High School Diploma or GED

Tools

Ticketing system

Diagnostics tools

Remote support tools

Job description

Saint Francis Healthcare System in Missouri is seeking a part-time IT Technician to join the Technical Services Team. You will provide technical support and customer service, troubleshoot urgent issues, escalate complex problems, and maintain the service desk knowledge base.

You will install and repair hardware and software, run diagnostics, write user manuals, and help monitor daily system performance. Evening and weekend shifts may be required. Benefits are limited for this role.