Part-time Evening Site Secretary-5pm-9pm

Hospice-of-the-Western-Reserve; Cleveland (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Total Rewards Package

Tuition Assistance

Job summary

Reserve Care's East Care Center in Cleveland is seeking a Part-Time Evening Site Secretary (5:00 PM–9:00 PM) to greet visitors, answer calls, and support reception, data entry, and medical recording duties. The role requires a High School Diploma, proficiency with Microsoft Office, and strong organizational skills.

You will manage schedules, process communications, and assist the clinical team. Join our team to contribute to compassionate end-of-life care and be part of a dedicated,

Qualifications

• High School Diploma or equivalent required.
• Proficient with Microsoft Office Suite (Outlook, Excel) and able to perform data entry.
• Ability to accurately and efficiently fulfill assignments and adapt to additional tasks as needed.

Responsibilities

• Greet visitors and answer phone calls; support receptionist duties.
• Maintain daily and weekly schedules for the team.
• Prepare and mail or fax correspondence for cases and referrals as needed.
• Process forms, label and file patient records, and assist with chart organization.
• Assist with care conference preparation and data entry tasks.

Skills

Phone & office tech

Microsoft Office

Data entry

Education

High School Diploma

Job description

Part-time Evening Site Secretary-5pm-9pm

Regular Part-Time David Simpson Hospice House, Cleveland, OH, US

2 days ago Requisition ID: 2941

SCHEDULE IS MONDAY THRU FRIDAY, 5:00 PM-9:00 PM

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

We are growing! Come join our East Care Center as a Site Secretary. This Part-Time role performs a variety of tasks under the direction of the Clinical Team Leader. The Site Secretary is the primary face of the IPU to greet visitors and welcome them or answer phone calls. Additionally, this role is most successful when the person holding it enjoys moving quickly and easily from one task to another to support the receptionist, data entry, and medical recording duties as assigned.

WHAT YOU WILL DO:

• Answer telephone calls and communication facilitation responsibilities i.e. take messages, page or otherwise assist
• Knowledgeable and capable of performing telephone and voice mail functions that exist on our telephone system
• Create and maintain daily and weekly schedules of the team’s activities
• Greet visitors in a friendly manner.
• Mail physicians verbal orders for signature on a daily basis.
• Forward on-call and status line messages to people on the home care team that are involved with the report
• Review newly opened cases for completeness, obtain information required to complete opening process, label folders for case openings, photocopy and distribute necessary paperwork for disciplines as required
• Copy and distribute status changes and intake change forms twice daily
• Prepare and mail or fax as required, correspondence for newly opened cases, recertification correspondence, hold and discharge letters, follow up correspondence and telephone order to attending physicians
• Follow up on forms (by phone/mail/fax) that require signatures and are not in the file. Maintain a tickler of follow up activity.
• As necessary, request H & P information from hospital medical records files.
• Alphabetize and file patient records according to discipline and date.
• Alphabetize and file clinical charts and IPC’s according to status of the patient
• Assemble clinical chart, maintain records, label charts according to the status of the patient and file charts accordingly
• File patient documents in correct chart order in correct chart.
• Perform chart audits as directed.
• Care Conference set up: Label IPC folders according to their cycle; group IPC’s in bundles for each nurse; bundle IPC’s for bereaved patients; complete care conference sheet, listing new and bereaved patient; sort active team in Log 6, then print; print bereaved, hold and checklist; prepare copies of the HQ portions of this report for Care Conference, maintain notebook of Care Conference logs.
• Update the hospital admission and death files as situations occur throughout the day.
• Capable of retrieving information in the database.
• Ability to create and maintain database reports.
• Maintain and update the cabinet of blank forms.
• Receive and distribute interoffice and US mail.
• Stock and order routine and special order items.
• Attend support staff meetings and provide meaningful input.
• Performs other related duties as assigned.

SUCCESS CAPABILITIES:

• High School Diploma or equivalent required
• Knowledgeable and available to provide assistance with telephone, printer, copier, fax, and computer operations.
• Proficient with Microsoft Office Suite or related software , Outlook and Excel; data entry and retrieval; spreadsheet; word processing equipment
• Ability to accurately and efficiently fulfill assignments in a timely manner.
• Must demonstrate flexibility when support coverage is needed in other areas.

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role

CONDITIONS OF EMPLOYMENT:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.