Part-time Entryway Patient & Guest Assistant

Carle Health; Urbana (IL); In loco; USD 22.000 - 34.000; Tempo pieno

Descrizione del lavoro

Carle Health is seeking an Entryway Patient and Guest Assistant to greet patients and guests as the first point of contact. You will provide directions, answer questions about the Carle complex, and transport patients to destinations by wheelchair or on foot when able, while delivering exceptional customer service and adhering to safety and infection control procedures.

In this role you will support patient flow, screen visitors, help with wayfinding and coordinate with clinicians and

Competenze

• Customer service experience

Mansioni

• Greets and welcomes patients, visitors & Carle team members warmly.
• Provides directions and answers questions about the Carle complex.
• Transports patients from entrances to destinations via wheelchair or by foot when capable.
• Ensures safety and infection control precautions are followed.
• Refers patients and guests to appropriate physician, appointments or department.
• Checks in and prints badges for inpatient visitors or staff as required.
• Responds to ambulatory and procedural department transport requests.
• Provides telephone assistance as needed.
• Retrieves wheelchairs from all areas.
• Explains infection prevention and visitor guidelines to patients, guests and visitors.
• Screens visitors to direct them to the correct location for services.
• Provides way finding assistance.

Conoscenze

Customer service

Descrizione del lavoro

Overview

The Entryway Patient and Guest Assistant greets and assists Carle patients and guests as the first point of contact. Provides directions and answers questions about the Carle complex and community and transports them from the entrances of Carle to their destinations via wheelchair or by foot if capable. Provides exceptional customer service to those entering the facility and ensures safety and infection control precautions are followed. Develops and maintains great public relations skills.

Qualifications

Certifications: , Education: , Work Experience: Customer service

Responsibilities

• Contributes to an environment of customer service excellence and patient-centered care.
• Greets and welcomes patients, visitors & Carle team members warmly.
• Interacts with the public and ensures any visitor or access restrictions in place are explained with empathy and compassion.
• Refers patients and guests to appropriate physician, appointments or department, giving directions and information as needed.
• Checks in and prints badges for inpatient visitors or other personnel as required.
• Accompanies patients or visitors using a wheelchair when appropriate.
• Responds to ambulatory and procedural department transport requests.
• Utilizes the EMR to provide appointment or location information when appropriate.
• Provides telephone assistance as needed.
• Retrieves wheelchairs from all areas.
• Maintains knowledge of inpatient and ambulatory visitor and support person guidelines.
• Explains infection prevention and visitor guidelines to patients, guests and visitors.
• Remains knowledgeable of new physicians and specialty areas.
• Greet patients, guests, customers and employees as the point of first contact.
• Ensures proper screening of patients and guests to ensure customers are directed to the most appropriate location for access to services.
• Provide way finding assistance.
• Assists in maintaining compliance with the most updated visitor and support person guidelines.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $15.74per hour - $25.5per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.