Part-Time Emergency Response Agent

globalguardian; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Global Guardian is seeking an Emergency Response Agent to provide on-site emergency response, security, and protective services at our Denver, CO location. You will respond rapidly to incidents, monitor for threats, and coordinate with the Physical Security Manager, guard force, and local responders to protect personnel and assets.

Ideal candidates are trained in first aid and security best practices, capable of clear incident reporting, and comfortable operating in a fast-paced, high-stakes

Responsibilities

• Respond on-site within 90 to 120 seconds for critical incidents.
• Maintain continuous situational awareness across the assigned site; identify and respond to medical emergencies, unauthorized access/intruders, workplace violence, fire/life-safety events, suspicious activity or mail, and protests.
• Provide static, on-site protective coverage at the assigned office location.
• De-escalate tense situations involving individuals or groups.
• Respond to emergencies and perform first aid / medical response consistent with training and certification level.
• Conduct area patrols in and around the site and report suspicious activity.
• Communicate vulnerabilities and safety concerns promptly.
• Effectively communicate with clients and management through incident reports and other administrative tools, and report incidents promptly through internal tools and secure communication channels.
• Coordinate with internal and external responders, including guard force, local law enforcement, EMS, and fire.
• Assist the local Physical Security Manager (PSM) and site/contract leadership.
• Prepare and submit daily activity and incident reports on time, including expense and closing reports.
• Promptly identify and escale deficiencies, failures, and security gaps per established escalation procedures.
• Maintain a low-key, on-site posture focused on observation, deterrence, and verbal engagement.
• Reposition within the site as needed during elevated situations.
• Support RST activation (typically 7 to 14 days, staffed ad hoc rather than pulled from the office team) or ERT activation (immediate response for high-risk incidents such as active threats, major emergencies, or protests) as directed. May include the need to operate a vehicle to transport the principal with the security team from time to time.
• Assist with coverage schedules and team assignments to maintain minimum on-site redundancy.

Job description

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

Position Summary and Objective

The Emergency Response Agent (ERA) provides corporate office locations with on-site emergency response, physical security, and protective services focused on rapid incident response, situational awareness, and coordination with the Physical Security Manager (PSM), guard force, and local law enforcement, EMS, and fire department. This position will be based in Denver, CO, one of Global Guardian's supported corporate office locations. This Emergency Response Agent supports the site's baseline coverage and may be activated for Residential Security Team (RST) or Emergency Response Team (ERT) response during elevated incidents or special events, at the direction of the PSM or program leadership.

Essential Functions and Responsibilities

Incident Response

• Respond on-site within 90 to 120 seconds for critical incidents.
• Maintain continuous situational awareness across the assigned site; identify and respond to medical emergencies, unauthorized access/intruders, workplace violence, fire/life-safety events, suspicious activity or mail, and protests.
• Provide static, on-site protective coverage at the assigned office location.
• De-escalate tense situations involving individuals or groups.
• Respond to emergencies and perform first aid / medical response consistent with training and certification level.
• Conduct area patrols in and around the site and report suspicious activity.

Coordination & Reporting

• Communicate vulnerabilities and safety concerns promptly.
• Effectively communicate with clients and management through incident reports and other administrative tools, and report incidents promptly through internal tools and secure communication channels.
• Coordinate with internal and external responders, including guard force, local law enforcement, EMS, and fire.
• Assist the local Physical Security Manager (PSM) and site/contract leadership.
• Prepare and submit daily activity and incident reports on time, including expense and closing reports.
• Promptly identify and escale deficiencies, failures, and security gaps per established escalation procedures.

Posture & Coverage

• Maintain a low-key, on-site posture focused on observation, deterrence, and verbal engagement.
• Reposition within the site as needed during elevated situations.
• Support RST activation (typically 7 to 14 days, staffed ad hoc rather than pulled from the office team) or ERT activation (immediate response for high-risk incidents such as active threats, major emergencies, or protests) as directed. May include the need to operate a vehicle to transport the principal with the security team from time to time.
• Assist with coverage schedules and team assignments to maintain minimum on-site redundancy.

Equipment & Administration