Part-time Dispatcher

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Benefit

Dental Benefit

Vision Benefit

401(k) Retirement Plan

Paid Time Off

Parental Leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a weekend dispatcher to coordinate driver workloads and resolve issues affecting pickups and deliveries.

You will monitor trips, communicate with drivers and customers, and help maintain on-time performance in a fast-paced environment. Under routine supervision, you will support safe operations, document detention times, and collaborate with fleet maintenance to keep equipment ready.

Qualifications

• High School Diploma/GED required or equivalent.
• Ability to effectively transmit, receive, and interpret ideas through various mediums.
• Ability to meet driver needs and provide excellent service.
• Ability to work with diverse individuals and adapt to a dynamic environment.

Responsibilities

• Monitor loads assigned to drivers and resolve issues affecting pickup/delivery times.
• Maintain documentation of detention time for accurate on-time pay.
• Support safety culture and enforce DOT and company policies.
• Communicate professionally with drivers and customers by phone and system messages.
• Coordinate with fleet maintenance to ensure vehicle readiness.

Skills

Communication

Customer Service

Problem Solving

Teamwork

Education

High School Diploma or GED

Job description

Job Summary:
Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Job Description

• Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes
• Maintain documentation of driver detention time to ensure accurate, on-time pay
• Maintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements
• Support other team members as needed
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Manage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readiness

Qualifications

High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience

AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

Ability to meet or exceed driver needs to provide excellent service

Ability to work with a variety of individuals and groups in a constructive and collaborative manner

Ability to adapt to a dynamic work environment and shifting priorities and directives

Preferred Qualifications:

1-2 years of transportation, customer service, or other relevant experience

Shift

• Friday & Monday 6AM to 5PM and Saturday & Sunday 7AM to 6PM.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education,experience, geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany’s bonusand incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicableeligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, visionbenefit,401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time offcommensuratewith tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidaysannually.

Education

GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Transportation/Logistics

Job Opening ID

00623660 Dispatcher, Weekends (Open)

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equalemployment opportunity without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, persons with disabilities, protected veterans or other bases byapplicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. Thecareer possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B.Hunt could take your career to the next level.