Part Time Dental Receptionist - Business Assistant

Heartland Dental; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free dental services for yourself and/

Dependent dental services minus lab费

401(K) retirement plan

Monthly and quarterly bonus

Continuing education provided

Job summary

Marketplace Dental Care in South Indianapolis is seeking a part-time Business Assistant to support the front office. You will greet patients, handle phones, and coordinate scheduling using Dentrix, while ensuring HIPAA compliance and patient privacy.

The role involves insurance claims processing, posting payments, and assisting with billing and accounts receivable. Join a collaborative team focused on exceptional patient care and community service.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required.

Responsibilities

• Greet and Welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail, and emails; communicate with patients and insurers.
• Use Dentrix for scheduling and records; schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Business Assistant - Dental Front Office - South Indianapolis

Marketplace Dental Care is looking for a Business Assistant to join our front office team!

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Marketplace Dental Care

Marketplace Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a nineperson team that thrives on collaboration, communication, and community
• Located at the corner of 135 and County Line Rd, across from CVS
• Mon 9-6, Tues 8-4:30, Wed 8-5, Thurs 8-4, Fri 9-3

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Part Time Benefits:

• Free dental services for yourself and your dependents minus lab fee
• 401(K) retirement plan
• Monthly and quarterly bonus opportunities
• Continuing education provided and endless growth opportunities

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+years of experiencein a dental or medical setting
• 1+years of experiencewith insurance billing and accountsreceivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.