Part Time Customer Service Representative - CA

Hassan & Sons Inc; Folsom (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Hassan & Sons Inc in California is seeking a Part Time Customer Service Representative to join our team. You will greet customers, operate the POS, handle transactions, and maintain store presentation to ensure a positive guest experience.

Responsibilities include cash handling, assisting customers with promotions, stocking, and ensuring food and beverage quality in a retail fuel environment. The role supports the Store Manager and emphasizes friendly, efficient service.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles.
• Basic knowledge of POS systems and cash-handling procedures.
• Strong communication skills and the ability to work effectively in a team environment.

Responsibilities

• Greet all customers with enthusiasm and professionalism.
• Deliver friendly, efficient service at checkout.
• Follow the company’s Four Steps of Customer Service with every interaction.
• Communicate current promotions, loyalty programs, and product recommendations.
• Represent the company with professionalism in appearance, communication, and conduct.
• Operate the Point of Sale (POS) system accurately for transactions.
• Ensure correct change, issue receipts, and process refunds or exchanges per policy.
• Perform safe drops, cash counts, and drawer balancing at shift end.
• Verify identification for age-restricted items and credit transactions.
• Stock shelves, coolers, and displays; keep sales floor neat and appealing.
• Follow food safety, sanitation, and temperature guidelines.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Customer Service Representative - CA

Position Summary

Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.

The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities and Duties:

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct

Cash Handling & Register Operations

• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions

Store Presentation & Merchandising

• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance

Maintenance, Cleanliness & Safety

• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management

Additional Duties

• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

Education and Work Experience

• High school diploma or equivalent preferred
• Previous experience in retail, food service, or customer-facing roles preferred
• Basic knowledge of POS systems and cash-handling procedures
• CPR and First Aid training a plus
• Strong communication skills and the ability to work effectively in a team environment

Skill Set

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced settingSelf-motivated and dependable, with strong follow-through and attention to detail
• Able to follow direction, take initiative, and maintain professionalism under pressure
• Comfortable using computers and POS systems; basic Microsoft Office skills a plus
• Flexible availability, including nights, weekends, and holidays

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent standing, walking, bending, and lifting up to 50 lbs
• Requires use of hands, arms, and vision to operate POS systems and restock merchandise
• Must be able to work both indoors and outdoors in various weather conditions
• Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
• Must be able to communicate clearly and effectively in person and over the phone
• Reasonable accommodations will be provided as required by law