Part Time Customer Service Coordinator

TJX; Wilmington (DE); On-site; USD 22,041 - 22,730; Part time

Benefits offered by this job

Associate discount

EAP

401(k) match

Job summary

TJX is hiring for a retail position at the TJ Maxx Store in Wilmington, DE. The role focuses on creating excellent customer experiences, training Associates, and ensuring smooth operations at the front end. Candidates should have at least one year retail experience, and six months in a leadership capacity. The position offers a starting pay range of $16.00 to $16.50 per hour, along with numerous benefits including discounts, insurance, and 401(k) contributions.

Qualifications

• 1 year retail experience with 6 months in a leadership role.
• Strong ability to prioritize and multitask.
• Capable of training and mentoring Associates.

Responsibilities

• Create and maintain a positive customer experience.
• Train and mentor new Associates on front end principles.
• Ensure compliance with labor laws and policies.

Skills

Retail Experience

Leadership Qualities

Merchandising Techniques

Communication Skills

Organizational Skills

Job description

Job Description

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement support
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for those who meet service or hours requirements)
• Medical/dental/vision coverage
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Address

5627 Concord Pike

Location

USA TJ Maxx Store 0693 Wilmington DE This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

RFC: TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.