Part-Time Customer Service Advocate I

033 Palmetto GBA; Augusta (GA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

PTO

On‑site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

Palmetto GBA is hiring a part‑time Customer Service Professional in Augusta, GA. This on‑site role begins with full‑time training for three months, with work hours from 8:30am to 7:15pm during training and a total 40 hours weekly. After training, shifts will be 8 hours within the posted operating window.

Expect front‑line customer support and meticulous record keeping at a busy center. Applicants should have a high school diploma or equivalent; associate degree preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Responsibilities

• Respond to inquiries via telephone, mail, web, or walk‑in with accuracy and courtesy.
• Document inquiries accurately.
• Process adjustments or research to resolve inquiries.
• Coordinate with other departments to resolve problems.
• Provide feedback to management on customer issues and needs.
• Maintain records on complaints and comments and suggest changes.

Skills

Verbal communication

Written communication

Customer service

Stress tolerance

Good judgment

Multi-system operation

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer operating skills

Standard office equipment

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers.

Logistics

This is a part‑time position; however, you must be available to work 40/hrs per week during the first three months of training. Please note that time off will not be permitted during the training period. This role is fully on‑site at 2743 Perimeter Parkway, Augusta, GA 30909. During the first week of training, hours will be 8:00am to 4:30pm. After the first week, training hours will be 8:30am to 5:00pm, with the possibility of extending to 5:30, depending on the class lunch schedule. Following training, employees will be scheduled to work an 8‑hour shift within the operating hours of 8:30am to 7:15pm.

What You'll Do

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk‑in inquiries.
• Accurately documents inquiries.
• Initiate or processes adjustments or perform other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You'll Need:

Required Education

High School Diploma or equivalent

Required Work Experience

Required

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Other Tools

• Basic computer operating skills.
• Standard office equipment.

We Prefer That You Have The Following:

Preferred Education

Associate Degree

Preferred Work Experience

2 years-of customer service or call center experience.

Preferred Software and Other Tools

• Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On‑site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800‑288‑2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis. We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

Palmetto GBA

Palmetto GBA is a healthcare service administrator and one of the nation’s largest providers of high-volume medical claims and transaction processing. We provide services and technology solutions to improve and streamline healthcare administration not only for government but also for corporate entities. We offer a wide range of services that require a diverse workforce and expansive areas of expertise from data analytics, administrative and workflow services to advanced systems. To help our associates succeed and reach their professional goal, we offer training classes and programs that help employees prepare for leadership positions and offer tuition assistance for education advancement. Palmetto GBA acknowledges associates’ hard work and dedication with awards and financial incentives. Veterans Welcome! Palmetto GBA is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. If you are a full‑time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.