Part-Time Customer Hero

SpotHero; Chicago (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Casual work atmosphere

Collaboration with innovative people

Recognition as a top workplace

Job summary

SpotHero, based in Chicago, is seeking a part-time Customer Support Specialist. In this role, you will be the first point of contact for customers, ensuring an exceptional experience. You'll respond to inquiries, resolve issues, and assist with customer engagement activities.

The ideal candidate will have strong organizational skills, thrive in a fast-paced environment, and be passionate about helping people. A Bachelor's Degree is preferred. Join a recognized workplace that fosters innovation and collaboration.

Qualifications

• Great follow through on tasks and superior organizational skills.
• Ability to handle thousands of emails and phone calls monthly.
• Thrive in a fast-paced environment.

Responsibilities

• Provide excellent customer service and be the first point of contact.
• Handle upset customers and resolve issues promptly.
• Multi-tasking across various customer engagement activities.

Skills

Organized

Diligent

Chaos-loving

Dynamic

Passionate

Inquisitive

Education

Bachelor's Degree

Job description

SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance.

Job Description

What will you do?

• Become a first impression pro. You'll be the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience will become your number one goal.
• Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly.
• Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test.
• You’ll be getting your hands dirty solving problems and making customers fall in love with you.

You are:

• Organized. You have great follow through on tasks and superior organizational skills.
• You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month – No prob!
• Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment.
• Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions.
• Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth.
• Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things.
• Bachelor's Degreepreferred
• Minimum 25 hour work week required
• Available to work one of the following shifts: Tuesday through Saturday, 1:00-6:00pm or Tuesday through Saturday, 6:00-11:00pm

What we are offering:

• This is a part-time position with hourly pay.
• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
• A workplace recognized as theStartup of the Yearby Built in Chicago and one ofChicago’s Best Places to Work for Women Under 35by Crain’s Chicago Business.

Please apple online at:http://grnh.se/bp5xwm1

Additional Information

All your information will be kept confidential according to EEO guidelines.

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