Part Time Customer Experience Supervisor

The TJX Companies, Inc.; Mattoon (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

Marshalls in Mattoon, IL is hiring a front-end leadership role to drive exceptional customer service and store operations. You will supervise Associates, promote loyalty programs, and coach teams to deliver a positive shopping experience.

The position requires flexibility to work nights/weekends, strong merchandising sense, and the ability to multi-task while maintaining a high standard of customer care. Competitive pay and benefits accompany the role.

Qualifications

• Strong merchandising knowledge and ability to promote customer experience.
• Proven leadership capabilities with 6 months experience in a supervisory role.
• Excellent communication and organizational skills with attention to detail.
• Ability to multi-task in a fast-paced retail environment.
• Willingness to train and mentor Associates on front-end principles.
• Experience in promoting loyalty programs and customer service standards.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store Associates and ensure courteous service.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly to maintain satisfaction.
• Ensure tasks align with store plans and priorities.
• Communicate priorities clearly to management and staff.
• Provide recognition and constructive feedback to the team.
• Support training needs with Management to improve effectiveness.
• Uphold labor laws, policies, and store procedures.

Skills

Merchandising

Leadership

Communication

Teamwork

Training

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience


• Promotes a culture of honesty and integrity; maintains confidentiality


• Takes an active role in training and mentoring Associates on front end principles


• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs


• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates


• Addresses customer concerns and issues promptly, ensuring a positive customer experience


• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed


• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates


• Provides and accepts recognition and constructive feedback


• Partners with Management on Associate training needs to increase effectiveness


• Ensures adherence to all labor laws, policies, and procedures


• Promotes credit and loyalty programs


• Supports and participates in store shrink reduction goals and programs


• Promotes safety awareness and maintains a safe environment


• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends


• Strong understanding of merchandising techniques


• Capable of multi-tasking


• Strong communication and organizational skills with attention to detail


• Able to respond appropriately to changes in direction or unexpected situations


• Team player, working effectively with peers and supervisors


• Able to train others


• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

700 E. Broadway

Location:

USA Marshalls Store 1474 Mattoon IL

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.