Part Time Customer Experience Manager - Nights and Weekends

Michaels Stores; Phoenix (AZ); On-site; USD 20,664 - 30,307; Part time

Job summary

A leading retail company seeks a Part Time Customer Experience Manager to enhance customer shopping experiences. This role involves managing front-end operations and a team, ensuring adherence to policies, and achieving key performance indicators. Candidates should have retail management experience and the ability to lead teams effectively. Work hours will include nights and weekends, providing a dynamic work environment in a public retail setting, with opportunities for training and development.

Qualifications

• Experience managing front-end operations and leading teams.
• Ability to communicate positively with customers.
• Skills in training, coaching, and performance management.

Responsibilities

• Deliver a customer-centric shopping experience.
• Ensure adherence to Company policies and procedures.
• Assist in onboarding and training new team members.
• Manage front-end teams to meet KPIs.

Skills

Retail management experience

Job description

Part Time Customer Experience Manager - Nights and Weekends

Location: PHX–PHOENIX/N 7TH ST, AZ

As Part Time Customer Experience Manager, you will deliver a customer‑centric shopping experience by managing front‑end operations and expectations, leading omnichannel processes, maintaining store recovery standards and ensuring Brand Promises are delivered, while consistently providing friendly customer service.

Responsibilities

• Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs; enforce Company policies; hold staff accountable for store conditions and results.
• Ensure all front‑end policies and procedures are followed; achieve KPIs; manage your team to reach their individual KPIs.
• Plan and lead execution of class and in‑store events per Company programs.
• Lead omnichannel processes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist in onboarding new Team Members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development and self‑development.
• Serve as Manager on Duty (MOD).
• Interact with customers in a respectful, positive manner; promote the organization’s vision and values; act as a role model.
• Acknowledge customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking to meet truck standards and budget.
• Cross‑train in Custom Framing selling and production.
• For select stores without a Framing Manager, additionally lead the delivery of high‑quality custom framing solutions on time by managing framing workload with the Store Manager.

Preferred Knowledge / Skills / Abilities

Retail management experience preferred.

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help, contact your supervisor to discuss reasonable accommodation.
• Work in a public retail store setting, including climate‑controlled customer areas and stock rooms; possible outdoor work retrieving shopping carts or unloading trucks; work hours include nights, weekends, and early mornings.

Work Environment

• Public retail store setting with climate‑controlled areas for customers.
• Some stock rooms may not be climate‑controlled.
• Possible outdoor work while retrieving shopping carts or unloading trucks.
• Frame shop contains glass cutter and heat press.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Part‑time
• Job function: Other
• Industry: Retail

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

We are committed to the full inclusion of all qualified individuals. According to the Americans with Disabilities Act, we will provide reasonable accommodations. If a reasonable accommodation is required to fully participate in the application or interview process, to perform essential functions of the job, or to receive other employment benefits, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).

EEOC Know Your Rights Poster (English & Spanish) and other federal posters are available at the workplace.