Part-Time Customer Experience Coordinator CEC

TJX; Prairie du Chien (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program (EAP)

Smoking cessation support

Bereavement leave

401(k) contributions for associates

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union access

Referral bonuses

401(k) match

Medical/dental/vision plans

Health Savings Account (HSA)

Health care FSA

Life insurance

Short/long-term disability insurance

Paid parental leave

Paid holidays/vacation/sick days

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

TJ Maxx, part of TJX Companies, is seeking a front-line supervisor at our Prairie Du Chien, WI store. You will lead a team to deliver a superior customer experience, manage POS coverage, and coach associates on loyalty programs.

This role emphasizes multitasking, communication, and adherence to store standards. Applicants should have at least 1 year of retail and 6 months of leadership experience, with strong merchandising knowledge and the ability to adapt to changing priorities in a fast-paced

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Promote an excellent customer experience.
• Oversee Associates at front of store ensuring prompt, courteous service and loyalty program promotion.
• Lead by example with customers and maintain a clean, organized store.
• Model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote honesty and confidentiality; safeguard information.
• Mentor Associates on front-end principles and training.
• Coach Associates on personalizing customer experience while promoting loyalty programs.
• Assign registers, ensure POS coverage, coordinate breaks.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks align with store plan and prioritize as needed.
• Communicate priorities clearly with management and staff; provide progress updates.
• Give and receive recognition and feedback.
• Collaborate with Management on Associate training needs.
• Ensure compliance with labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support shrink reduction initiatives.
• Maintain safety awareness and a safe environment.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Multi-tasking

Team player

Train others

Leadership experience

Merchandising basics

Job description

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detailAble to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Address:

22 Riverside Sq

Location:

USA TJ Maxx Store 1629 Prairie Du Chien WI

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.