PART TIME Customer experience coordinator

The TJX Companies, Inc.; Swampscott (MA); Sur place; USD 24 000 - 25 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) plan

Health insurance

Life insurance

Paid holidays

Résumé du poste

The TJX Companies, Inc. in Swampscott, MA is seeking an enthusiastic retail leader to promote outstanding customer experiences and manage front-end operations. You will mentor Associates, oversee POS coverage, and ensure store standards while driving loyalty programs and safety compliance.

Ideal candidates have retail leadership experience, strong communication skills, and a collaborative mindset to support team growth in a fast-paced, off-price environment.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising techniques.
• Ability to multi-task.
• Strong communication and organizational skills.
• Team player with leadership ability.
• Able to train others.
• 1 year retail and 6 months leadership experience.

Responsabilités

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Lead by example engaging with customers and maintaining a clean store.
• Mentor Associates on front end principles and loyalty programs.
• Assign registers, support POS coverage, and coordinate breaks.
• Address customer concerns promptly to ensure a positive experience.
• Ensure tasks align with store plan and priorities and communicate progress to management.
• Provide recognition and constructive feedback; partner on training needs.
• Support safety and labor law compliance.
• Other duties as assigned.

Connaissances

Merchandising techniques

Leadership

Communication

Multi-tasking

Description du poste

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description

Opportunity: Grow Your Career

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1005 Paradise Road

Location: USA Marshalls Store 0032 Swampscott MA

This position has a starting pay range of USD $17.25 to $17.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.