Part Time Customer Experience Associate

Buck Mason; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental & vision Insurance

Fitness & wellness benefits

401k retirement savings plan with Co.

Quarterly clothing allowance

Job summary

Buck Mason in Los Angeles is seeking a Customer Experience team member to turn customers into promoters and improve daily operations. You’ll collaborate with tech, product, retail and online teams to implement and refine processes that elevate the e-commerce experience.

The ideal candidate is results oriented, self-directed and values precise communication. You’ll handle inquiries by phone, email and live chat, analyze data in Excel/Sheets, and help shape policies that boost customer

Qualifications

• Strong leadership, organizational and administrative skills.
• Creative problem solver who seeks new solutions.
• Able to work on-site at the Los Angeles office.

Responsibilities

• Serve as the first contact for customers via phone, email and live chat.
• Resolve issues with deliveries, transactions and experiences that don’t go as planned.
• Provide fit and style advice tailored to each customer's needs.
• Use Excel and Google Sheets to track and analyze data for routine orders.
• Analyze metrics for customer experience, engagement and satisfaction.
• Understand shipping, fulfillment and returns to process orders efficiently.
• Partner with leadership to create policies and client-retention initiatives.

Skills

Leadership

Organizational skills

Problem solving

Adaptability

Communication

Tools

Excel

Google Sheets

Job description

Here at Buck Mason, we’re committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations.The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.

You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most-important, improve processes and systems that innovate the customer experience and e-commerce industry.

Responsibilities

• Serve as the first contact and on-call resource for all customers via phone, email and live chat
• Quickly and accurately problem solve for any customer deliveries, transactions and experience that don’t go 100% as planned
• Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
• Use Excel and Google Sheets to track and analyze data for routine problem orders
• Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
• Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible
• Partner with leadership team to create and execute new policies, procedures and client retention initiatives.

Qualifications

• Strong leadership, organizational, administrative and project management skills.
• A creative problem solver that looks for new solutions versus the status quo.
• Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
• You’re serious about your grammar. The difference between you’re and your matters to you.
• Looking for passionate academics looking to grow with us.
• Ability to work on-site at our Los Angeles office.

What we offer

• Health, dental & vision Insurance
• Fitness & wellness benefits
• 401k retirement savings plan with Company matching
• Quarterly clothing allowance

$20 - $24 an hour

Here at Buck Mason, we’re all about transparency and fairness, especially when it comes to compensation. While the base salary range for this role is $20-$24, your total compensation package is dependent on experience.

Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard-wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared-down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason’s retail footprint extends from sea to sea, through e-commerce and brick-and-mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more.