Part-Time Community Associate

IWG plc; Las Vegas (NV); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Work life balance

401K Program

Health care for part-timers

Job summary

IWG plc is seeking a Part Time Community Associate in Las Vegas for a 25-hour work week, on-site at 1810 E Sahara Ave, NV 89104. You will engage customers, manage day-to-day center tasks, and support events and services to ensure smooth operations for members and visitors.

The role emphasizes strong communication, problem solving, and a friendly, proactive attitude. It offers a balanced schedule with benefits and opportunities to grow within a large global workspace network.

Qualifications

• A good communicator with ability to build professional relationships
• Willingness to take ownership of problems and resolve them
• Positive, enthusiastic and adaptable to fast-changing situations
• Experience using MS Office and basic IT equipment

Responsibilities

• Greet customers and support their needs at the center lobby
• Assist with setup and use of equipment (e.g., projectors) and issue tracking via the service portal
• Process inquiries, assist with packages, directions, and coffee/kitchen needs
• Manage center operations, including invoicing and service charge accuracy
• Coordinate networking events and communications for center customers

Skills

Customer service

Communication

Relationship building

Problem solving

Adaptability

MS Office

Tools

MS Office

Job description

Part Time Community Associate

Hours per week: 25

Work Location - On-site (Not a Remote Position):

1810 E Sahara Ave

1st and 2nd Floors

89104 Las Vegas, Nevada

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed Wi‑Fi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee? You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You make sure that all of the services are properly charged, so that invoices are accurate.

It’s time for a quick coffee break. Relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox.

And that’s lunch!

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office, no problem you are on it and open a ticket in our service portal.

You’ve earned yourself another breather. Relax and enjoy a few minutes to yourself.

Early afternoon, you sit down to organize next week’s networking event in your center – your City Manager is just a phone call / email away, if you need any guidance or assistance. You plan and write the e‑invites to customers, then create, print and put‑up posters on the noticeboards around the center. To your excitement, the next person to enter the center is a prospect (someone interested in joining the IWG community), so you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

About you

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)

• A quarterly bonus plan program, plus an hourly rate of $19.21
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

INDNA