Part-Time Community Associate

IWG plc; Cerritos (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K with company match

Health care options

Bonus program

Job summary

IWG plc in Cerritos, California is seeking a Part-Time Community Associate to support center operations 25 hours per week, 8:30am to 2:00pm, Monday through Friday.

You will greet customers, assist with inquiries, manage general admin, handle printing and mail, arrange events, and ensure a clean, welcoming center while coordinating with the Community Manager to deliver excellent service and a great guest experience.

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple tasks while remaining organized.
• Empathetic, proactive and able to build strong relationships.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Assist customers with inquiries, bookings and services as they arrive.
• Process invoices, printouts, and mail, and keep track of requests.
• Help coordinate networking events and community activities.
• Keep the center tidy and ensure a welcoming environment for guests.

Skills

Customer service

Communication

Multitasking

MS Office

Problem solving

Relationship building

Tools

MS Office

Job description

Part-Time Community Associate: 25 hours / week

8:30am - 2:00pm Monday - Friday

Address:

17777 Center Court Drive

Suite 600

90703 Cerritos, California

The world of work is changingshort commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customersso that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.

It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.

The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.

A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal.

You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Early afternoon, you sit down with the Community Manager to discuss the organization of next weeks networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event then you head back to finish putting up your posters.

The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everythings nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $21.24
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)