Part-Time Client Service Associate

Fwainvest; Altoona (PA); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings

Paid time off

Job summary

Fwainvest is seeking a Part-Time Client Service Associate in Altoona, Pennsylvania. This role involves servicing daily client inquiries and providing administrative support to financial advisors.

The ideal candidate will have over two years of professional office experience and strong CRM software skills. This part-time position requires working three days a week, focusing on client interactions and organizational tasks.

Qualifications

• Knowledge of general office practices and procedures.
• Basic investment concepts used in the securities industry.
• Ability to operate standard office equipment.

Responsibilities

• Service daily client inquiries over the phone and in-person.
• Provide administrative support to financial advisors.
• Prepare letters, forms, and reports for client servicing.

Skills

Client Relationship Management (CRM) software

Effective communication

Microsoft Office

Education

2+ years of professional office experience

Job description

## Part-Time Client Service AssociateApplylocations: Altoona, Pennsylvania - United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-0011813**Job Description Summary**At Irwin Financial Incorporated, we take a sophisticated and client-focused approach to everything we do. We are seeking a Part-Time Client Service Associate who shares our vision and values to add to our team. The ideal candidate is dependable, dynamic, attentive, and team oriented. Are you ready? Let’s uncover the possibility of working together.**Job Description****Essential Duties and Responsibilities*** Service daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients* Work both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office* Open new client accounts, process money movement, and research information as needed* Ensure client paperwork and documentation is accurate prior to submission and processing Follow up to ensure accurate completion* Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients* Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor* Create and maintain records and files utilizing Client Relationship Management (CRM) software* Actively engage in available training/cross-training and educational and/or professional development opportunities to remain current on industry policies and procedures* Performs other duties and responsibilities as assigned**Knowledge, Skills, and Abilities****Knowledge of*** Company’s working structure, policies, mission, and strategies* General office practices, procedures, and methods* Basic investment concepts, practices and procedures used in the securities industry* Financial markets, products and industry regulations**Skill in*** Client Relationship Management (CRM) software* Microsoft Office* Effective communication (in-person, virtual, phone and mail)**Ability to*** Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases* Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a task-oriented work environment* Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns* Analyze problems and establish solutions in a fast-paced environment* Use appropriate interpersonal styles and communicate effectively* Work both independently and as part of a team* Provide a high level of customer service**Education/Experience Requirements*** 2+ years of professional office experience**Workstyle:** Onsite**Travel:** None required**Schedule:** Part-Time, 3 Days a Week /8 Hours a Day (Preferred)*Irwin Financial Incorporated and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.**PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.***Education****Work Experience****Certifications****Travel**Less than 25%**Workstyle**ResidentThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.