Part-Time Client Concierge - Pet Care & Vet Support

VCA Animal Hospitals, Inc; Greenwood (IN); On-site; USD 1,929,000 - 2,480,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

Paid vacation/sick days

401(k) with company match

Employee pet discounts

Job summary

VCA Sugar Grove Animal Hospital in Greenwood, IN is seeking a part-time Client Service Representative to join our front desk team. You will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience.

You will manage appointments, client communication, and administrative tasks, educate clients on services and wellness plans, and help maintain accurate patient records.

Qualifications

• Previous experience in customer service or veterinary setting.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Veterinary setting

Communication skills

Multitasking

Scheduling software

Animal care advocacy

Tools

Scheduling software

Job description

VCA Sugar Grove Animal Hospital in Greenwood, IN is seeking a part-time Client Service Representative to join our front desk team. You will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience.

You will manage appointments, client communication, and administrative tasks, educate clients on services and wellness plans, and help maintain accurate patient records.