Part Time Case Manager Immigration - as needed

BI Incorporated; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

BI Incorporated seeks a qualified ISAP case manager to support the Intensive Supervision Appearance Program. You will manage participant records, conduct home visits, and ensure compliance with DHS contracts. Strong communication and organization are essential.

Requirements include a high school diploma or GED, 2+ years in customer service or case management, and a valid driver's license for home visits. Bilingual English/Spanish is preferred, and US citizenship is required.

Qualifications

• High School Diploma or GED; Bachelor's degree preferred.
• At least two years of customer service or case management experience.
• Bilingual English/Spanish preferred.
• Valid driver's license and ability to visit homes.
• U.S. citizenship and 3 of last 5 years reside in U.S.

Responsibilities

• Develops and maintains accurate case records for ISAP participants.
• Conducts home visits to verify participant residences.
• Performs other duties as assigned.

Skills

customer service

case management

communication skills

multicultural sensitivity

data entry

Education

High School Diploma or GED

Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred

Tools

Basic computer skills

Electronic monitoring data interpretation

Job description

Benefits Information

Average 24 Hours Per Week

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual English/Spanish preferred.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.