Part Time Case Manager Immigration - as needed

BI Incorporated; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

BI Incorporated seeks an experienced ISAP Case Manager in Orlando, FL to supervise participants under DHS contracts. The role includes maintaining confidential case records, performing home visits, and coordinating with community partners to support participants.

Applicants should have a high school diploma or GED, a bachelor's degree preferred, and at least two years of customer service or case management experience. Bilingual English/Spanish and a valid driver’s license are required.

Qualifications

• Minimum requirements include a high school diploma or GED and a bachelor's degree preferred.
• At least two years of customer service or case management experience required; bilingual English/Spanish is required.
• Valid driver's license and U.S. citizenship are required; ability to perform home visits.
• Basic computer skills and ability to interpret monitoring messages are needed.

Responsibilities

• Develops and maintains accurate case records for ISAP participants and maintains confidentiality.
• Conducts home visits to verify participants' residences in compliance with obligations.
• Performs other duties as assigned.

Skills

Customer service

Case management

Bilingual English/Spanish

Communication

Multicultural sensitivity

Data entry

Public interaction

Social work knowledge

Education

High School Diploma or GED

Bachelor's degree in Sociology/Psychology/Social Work/Criminal Justice or related field

Job description

Average 24 Hours Per Week

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED.
• Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.