Part Time Bridal Sales

David's Bridal; Pineville (NC); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

David’s Bridal is seeking a stylist to provide friendly, empathetic service and maintain a positive selling environment. You will aim to meet sales goals while delivering a high-quality customer experience across appointments, fittings, and alterations coordination.

The role emphasizes using the store systems to manage flow, build relationships, and promote alterations services in collaboration with leadership and alterations specialists.

Qualifications

• Provide 5-Star Customer Service to all customers.
• Welcome customers with genuine, friendly enthusiasm.
• Communicate clearly and concisely, adapting style to suit customers.
• Use all systems to manage customer flow (Appointments/Point of sale).
• Research and communicate information to customers using iPad tools.

Responsibilities

• Welcome all customers with genuine enthusiasm in person and over the phone.
• Manage customer flow and use POS to deliver 5-Star experience.
• Provide exceptional service to multiple customers and drive store sales.
• Prepare for appointments by reviewing profiles and preparing fitting rooms.
• Promote alterations services and personalization options in partnership with Alterations Specialists.

Skills

Customer service

Communication

Sales

Appointments/organization

Tools

POS system

iPad tools

Job description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5‑Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Essential Job Functions

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and enthusiastically communicate this information to the customer.
• Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5‑Star Customer Service. Proactively address customer concerns with confidence. Know when to escape and partner with leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try‑ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses. Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store‑standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
• Maintains high dress code standards for her/himself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.

Analyzing & Decision Making

• Respond promptly to all customer questions providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.