Part-Time Branch Experience Specialist (Teller) - Santa Fe, NM

Del Norte Credit Union; Santa Fe (NM); Vor Ort; USD 22.000 - 31.000; Teilzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

401(k) with company match

PTO and holidays

Tuition reimbursement

Wellness benefits including gym

Zusammenfassung

Del Norte Credit Union is seeking a part-time BXP Specialist at the Cerrillos Branch in Santa Fe, NM. You will assist members with deposits, loan payments, and other account services, maintaining cash and answering product inquiries in a friendly, professional manner.

You will balance cash daily, promote education on credit union solutions, and ensure regulatory compliance while supporting a team-driven branch environment. Strong customer service and cash handling experience are essential.

Qualifikationen

• Six months of similar or related experience; strong cash handling and customer service.
• One year to three years of similar or related experience for Level II; minimum two years teller experience.
• Education: high school diploma or GED.
• Interpersonal: confidentiality, discretion, diplomacy in communication.

Aufgaben

• Assist members with financial needs in a professional, friendly manner.
• Demonstrate knowledge of core system, including loan and deposit platforms.
• Process deposits, loan payments, cashiers checks, and issuance of gift/travel cards; close accounts and balance cash daily.
• Greet members to establish rapport and direct to appropriate area.
• Promote needs-based education to live the credit union's mission and cross-sell products.
• Comply with regulations and complete mandatory compliance courses.
• Work effectively in a team and perform related duties as assigned.

Kenntnisse

Cash handling

Customer service

Multi-tasking

Problem resolution

Communication

Ausbildung

High school diploma or GED

Tools

10-key calculator

Windows / MS Office

Jobbeschreibung

Job Type
Part-time

Description

The BXP Specialist provides professional, friendly, and efficient service to members by assisting with financial transactions and account management. Responsibilities include processing deposits, loan payments, cashier’s checks, and other account services, maintaining and balancing cash daily, and answering inquiries about products and services. The BXP Specialist promotes member education, identifies opportunities to recommend credit union solutions, and ensures compliance with regulations while contributing to the success of the branch and organization.

Join Our Team at Del Norte Credit Union!

We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Cerrillos Branch in Santa Fe, NM

Schedule

Schedule requires supporting Monday – Saturday member service hours.

Essential Functions & Responsibilities:

Level I & II

• Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
• Maintain and balance operating cash daily
• Greet members/guests to establish rapport and direct to appropriate area.
• Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the branch and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Perform other related job duties as assigned.

Salary

Level I: $16.13 – $20.17 per hour

Level II: $17.81 – $22.27 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

Performance Measurements:

This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.

Benefits:

• Medical, Dental, and Vision Insurance with Del Norte covering up to 85% of employee insurance premiums
• Flexible Spending Account
• 401(k) with up to a 7.5% company match
• Company-paid Life Insurance and Disability coverage for eligible employees
• Generous PTO, sick leave, paid holidays, volunteer hours, and Mental Health Days
• Employee Assistance Program with free counseling resources
• Tuition reimbursement
• Wellness benefits including a free gym membership
• Employee loan and banking discounts
• Flexible Spending Account
• Ongoing learning and development opportunities.
• Spanish Speaking Incentive

Requirements

Experience:

Level I:

A minimum of six months of similar or related experience. Strong cash handling and customer service experience.

Level II:

One year to three years of similar or related experience.

A minimum of two years of teller experience. Experience in multi-tasking, strong attention to detail, cross-selling, and problem resolution while providing excellent customer/member service experience.

Senior:

Three years to five years of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

• Ability to handle sensitive information with complete confidentiality and professionalism
• Professional appearance and demeanor
• Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
• Conduct themselves and members fairly, ethically, and with confidence
• Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
• Must have good communication and PC skills
• Critical thinker and effective problem solver
• Collaborative service skills
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
• Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements:

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 50 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment

The role requires occasional travel between branch locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling.