Part Time-Branch

State Employees' Credit Union; Roanoke Rapids (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

State Employees' Credit Union in Roanoke Rapids seeks a member service representative to provide exceptional service and support to our members. Responsibilities include managing cash transactions, assisting with account openings, and answering inquiries.

The ideal candidate will have strong organizational and communication skills, a positive attitude, and the ability to work under pressure. This role is situated in an office environment where teamwork and daily interactions with members are key.

Qualifications

• Strong work ethic and self-control are essential.
• Fluency in English is required.
• Willingness to undergo ongoing training.

Responsibilities

• Handle establishment of new membership and open accounts.
• Educate members on available services.
• Balance the cash drawer with accuracy.
• Answer phones and perform clerical duties as needed.

Skills

Good organizational skills

Communication skills

Basic mathematical skills

Ability to work under pressure

Job description

PURPOSE

To provide exemplary member service through all delivery channels and handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed.

DIMENSIONS

This person greets members, responds to their needs or directs them to the appropriate person, department or source, and dispenses information about the various types of accounts and other Credit Union services. Members are a cross‑section of the community and require people‑oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance the cash drawer with accuracy.
• Balance the vault, ATM, TCD, and coin sorter.
• Operate the drive‑thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit – consult with an approving officer prior to issuing an advance.
• Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
• Begin training in other areas of branch operations as needed.
• Other duties as assigned.

REQUIREMENTS

• Self‑control, self‑confidence, and a strong work ethic.
• Basic mathematical and computer skills.
• Good organizational and communication skills, positive attitude, and neat appearance.
• Ability to work well under pressure and use sound judgment in a fast‑paced environment.
• Willingness to engage in ongoing training and professional development.
• Fluency in English and ability to cooperate with co‑workers.

JOB ENVIRONMENT

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

Uses hands and fingers to lift the telephone receiver, press keys on an adding machine and a computer keyboard to enter data and retrieve information. Sits approximately 80% of the time, stands 10%, and walks 10%. May climb stairs when the branch is located on multiple levels. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer: State Employees' Credit Union reserves the right to fill this role at a higher or lower level based on business need.