Part-time, Bilingual, ESL Student Services Specialist

Lane Community College; Cottage Grove (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic educational environment as an ESL Student Services Specialist, where your bilingual skills and customer service expertise will make a significant impact on the lives of students. In this part-time role, you'll serve as the first point of contact for ESL students, providing essential support in enrollment, testing, and access to vital student services. Your organizational skills will shine as you maintain accurate records and assist in data management. This position offers a unique opportunity to engage with a diverse student population and contribute to an inclusive learning atmosphere. If you're passionate about education and eager to help students succeed, this is the perfect opportunity for you.

Qualifications

• 6+ months of office experience in customer-focused environments.
• Bilingual proficiency in English and other world languages is required.

Responsibilities

• Provide excellent customer service for ESL students at the front desk.
• Manage student records and assist with enrollment and testing.

Skills

Customer Service

Bilingual Proficiency

Data Entry

Microsoft Office 365

Google Workspace

Document Organization

Interpersonal Skills

Education

Associate’s Degree

Additional Coursework in Student Advising

Tools

Cloud-Based Systems

Student Information Systems

Job description

Application Instructions

• Incomplete applications will not be considered. All fields in the application must be completed, including employment dates, work hours, and detailed job duties.
• The Curriculum Vitae (CV)/Resume may not take the place of any section in the application.

Required Documents

• Online Application – Complete and submit online via the applicant portal.
• Resume – Comprehensive of experience, education, and accomplishments.
• Cover Letter – Clearly detailing how you meet the qualifications for the position.
• Transcripts – Unofficial or official transcripts are optional at the time of application.

If applicable: DD214 – Veterans, please fax, email, mail or deliver your documentation (DD214/DD215/letter of disability) to Human Resources at Lane Community College; Zack Roush, [e-mail], 541-463-3970.

Additional documents and letters of reference are not accepted.

Questions?

• For assistance with the online application call Human Resources at 541-463-5586

How to Monitor Your Application

• Enter [e-mail] into your Safe Senders list. Notifications will be sent toward the end of the search process.
• Visit your Employment Opportunities account. The main page will show your status in the search.

Positions close at 9:00 pm PST on closing date.

Position Information

Posting Number: 240167

• Your application will remain in the pool until a decision is made on your candidacy.
• Provide all documents as requested.
• A resume may not take the place of any section of the application.
• Transcripts are required for this position at the time of application. See instructions below.
• Incomplete applications will not be considered.
• Applications will remain in the applicant pool until the position(s) is filled.
• Candidates must have bilingual proficiency in any of the World languages served by the department.
• Bilingual-required positions are paid one salary level higher than the current classification.
• Candidates may be asked to take verbal and written fluency assessments.

Location

Main Campus, Downtown Center, Cottage Grove

Classification

Student Services Specialist

Position Type

Hourly Part-Time Classified

Anticipated Start Date

Upon Hire

Salary/Wage

Hourly: $17.81 - $26.12 (Classified Hourly Pay Grade 7 Bilingual Required)

• Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.

Continuation of position is contingent upon grant funding.

Working Schedule

• We are offering part-time work with variable hours based on departmental needs. Shifts may include both day and evening hours at our main, downtown, and Cottage Grove campuses.
• Training will occur during the day and may involve a combination of online training resources and in-person sessions with staff.
• We are currently seeking applicants who can regularly work between 5 to 15 hours per week.
• Please note that the schedule may vary. During peak periods, hours may potentially increase up to 40 hours per week, but must not exceed 1,039 total working hours within a 12-month period.

Minimum Qualifications

• At least six months of office experience in a customer-focused environment, involving significant public interaction via phone, email, and in-person.
• Experience with data entry and maintaining digital records.
• Experience organizing and maintaining digital and physical filing systems.
• Typing proficiency is required.
• Bilingual proficiency (written and verbal communication skills) in English and any of the world languages served by the department.
• An equivalent combination of experience and training will be considered qualifying.

Conditions of Employment

• Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis.
• Must work and reside in the state of Oregon at the time their work is being performed.

Preferred Qualifications

Preferred Education

• Associate’s degree in Education, Business Administration, Communications, or a related field.
• Additional coursework or certifications in student advising, diversity and inclusion, or data management.

Preferred Experience

• Proven experience in managing day-to-day office operations, including handling digital and in-person inquiries, document organization, and utilizing cloud-based systems for administrative tasks.
• Prior experience in an academic or student services environment.
• Demonstrated experience providing exceptional customer or student service, with an ability to engage and communicate effectively with a diverse student population, including non-native English speakers and adult learners.
• Strong experience with data entry and management in student information systems.
• Proficiency in leveraging Microsoft Office 365 and Google Workspace to manage, analyze, and report on student data.
• Strong preference for candidates with Spanish-speaking abilities, including reading and writing proficiency.
• Experience working in a culturally diverse environment, with sensitivity to the needs of ESL students from various cultural and linguistic backgrounds.

Language Statement

We welcome multilingual applicants who can support and welcome all students.

Position Purpose

The ESL Student Services Specialist provides essential support to English as a Second Language (ESL) students, ensuring they receive comprehensive assistance in enrollment, placement testing, and access to student services.

Essential Functions

ESL Reception & Customer Service

• Act as the first point of contact for the front desk, delivering excellent customer service in English and at least one other language.
• Offer precise program information regarding enrollment, testing, registration policies, and class schedules.
• Assist in resolving non-routine registration or admissions issues.
• Provide student services-related information in both individual and group settings.
• Maintain a foundational knowledge of the processes and policies within the Adult Basic and Secondary Education and International Programs departments.
• Assist with the creation and updating of departmental promotional materials.
• Proctor standardized tests.
• Other duties as assigned.

Data Collection, Entry & Reconciliation

• Enter, edit, and reconcile data related to testing, admissions, registration, attendance, and grades.
• Ensure timely data reconciliation for grant compliance.

Student Records

• Create and maintain accurate student records in both electronic and hard copy formats.
• Assist students in accessing records, including transcripts, schedules, grades, and enrollment verification.

Training

• Train students in the use of various college tools.
• Support the training of new staff in ESL student services processes.

Equity and Inclusion

• Demonstrate Lane Community College’s core value of social justice.

Knowledge Skills and Abilities

Knowledge

• Knowledge of diverse cultural backgrounds and the ability to support students from various linguistic, ethnic, and socioeconomic backgrounds.

Skills

• Strong interpersonal and customer service skills.

Abilities

• Ability to assess student needs and provide tailored solutions.