Part-Time Banking Associate - Frontline Customer Care

Citi; Arcadia (CA); In loco; USD 28.000 - 33.000; Part-time

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k)

Paid time off

Descrizione del lavoro

Citi in Arcadia, CA is seeking an entry-level Teller to support branch activities and deliver client-facing services. You will handle daily banking transactions, cash management, and educate clients on digital/self-service options while contributing to revenue through suitable product referrals.

The role emphasizes exceptional service, teamwork, and adherence to bank policies, with part-time hours and a competitive hourly rate.

Competenze

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Mansioni

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conoscenze

Sales

Customer service

Money handling

Problem solving

Teamwork

Formazione

High School diploma or equivalent

Descrizione del lavoro

Citi in Arcadia, CA is seeking an entry-level Teller to support branch activities and deliver client-facing services. You will handle daily banking transactions, cash management, and educate clients on digital/self-service options while contributing to revenue through suitable product referrals.

The role emphasizes exceptional service, teamwork, and adherence to bank policies, with part-time hours and a competitive hourly rate.