Part-Time Banking Associate: Customer Experience

JPMorgan Chase & Co.; Sunnyvale (CA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in Sunnyvale, CA is seeking an Associate Banker for a 30-hour, part-time role in the Silicon Valley area.

The position emphasizes welcoming service, client relationship building, and usage of Chase digital tools to assist customers with routine banking needs. The role requires a high school diploma or GED, a strong commitment to customer care, and the ability to learn products quickly while collaborating with the branch team to meet financial goals.

Qualifications

• Customer service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Customer service

Relationship building

Product knowledge

Effective communication

Team collaboration

Learn new technology

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Sunnyvale, CA is seeking an Associate Banker for a 30-hour, part-time role in the Silicon Valley area.

The position emphasizes welcoming service, client relationship building, and usage of Chase digital tools to assist customers with routine banking needs. The role requires a high school diploma or GED, a strong commitment to customer care, and the ability to learn products quickly while collaborating with the branch team to meet financial goals.