Part Time Associate Banker Chicago Central South (30 hours)

TwinThread; Chicago (IL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

TwinThread is looking for an Associate Banker in Chicago, IL, to deliver exceptional client experiences and build trusted relationships. Your role will involve welcoming clients, assisting with transactions, and educating them on digital banking solutions to meet their needs.

Ideal candidates have strong client service experience, with a high school diploma or equivalent. TwinThread offers a competitive total rewards package, including health care, retirement savings plans, and tuition reimbursement.

Qualifications

• Ability to put clients first and exceed expectations by delivering attentive service.
• Ability to engage clients and anticipate their needs.
• Client service or comparable experience is preferred.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.

Responsibilities

• Create a welcoming environment and manage lobby traffic.
• Assist clients with transactions and open accounts while ensuring compliance.
• Educate clients on self-service technology options.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions, introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Ability to build trusted relationships

Attention to detail

Ability to communicate clearly

Ability to resolve client issues

Ability to learn products quickly

Education

High school diploma or GED equivalent

Job description

As an Associate Banker, you will representing our brand and culture with hospitality and the latest banking solutions, contributing to the branch’s success by delivering exceptional client experiences and building trusted relationships to help clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, managing lobby traffic, checking clients into the waiting queue, and scheduling or cancelling client meetings.
• Exceed client expectations while assisting with day‑to‑day transactions, opening new accounts, and complying with all policies, procedures, regulatory and banking requirements.
• Educate clients on technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs to meet their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions, introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Compensation and Benefits

We offer a competitive total rewards package, including base salary based on role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded for individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

Equal Opportunity Employer / Disability / Veterans

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.