Part-Time Assistant Service Customer Coordinator

Leadcar-1; Town of Wausau (WI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

LeadCar Toyota Wausau is seeking a Part-Time Assistant Service Customer Coordinator to schedule service appointments and make outbound calls to maintain smooth workflow. You will answer inquiries, provide estimates, and help with follow-ups to ensure customer satisfaction.

In this role, you will build relationships with customers and colleagues, handle service scheduling, and maintain a professional posture aligned with LeadCar Toyota Wausau’s standards.

Qualifications

• Must have strong customer service background.
• Must have strong phone skills.
• Excellent verbal and written communication required.
• Strong organizational and time management skills.
• Proficient in Microsoft Outlook and Excel; able to navigate multiple websites.

Responsibilities

• Schedule all service appointments professionally and manage outbound calls.
• Answer incoming calls with information and appointment details.
• Refer questions about work performed to Service Consultant or appropriate staff.
• Provide accurate cost and time estimates for maintenance and repairs.
• Follow up on service visits to ensure customer satisfaction and CSI scores.
• Remind customers of missed appointments and reschedule when needed.
• Introduce service calls to remind customers of first service and scheduling.
• Support the Service Manager with additional duties as requested.

Skills

Customer service background

Phone skills

Verbal and written communication

Organizational and time management

Computer skills: Outlook and Excel, #1

Multi-tasking across software

Follow directions

Tools

Microsoft Outlook

Excel

Job description

If you're ready to take your career to the next level, we'd love to hear from you. As a trusted Toyota dealership serving the Wausau area,LeadCar Toyota Wausau’s mission is to provide exceptional vehicles and outstanding service while operating with honesty, integrity, and a commitment to customer satisfaction. Our success is built on the strength of our team, and we take pride in creating a workplace culture that values respect, teamwork, continuous learning, and professional growth.

We are seeking motivated individuals who share our dedication to delivering an exceptional customer experience and building lasting relationships within our community. If you're looking for a rewarding career with a respected organization that recognizes achievement and provides opportunities for advancement, we invite you to join our team and help drive our continued success!

Summary:

The Part-Time Assistant Service Customer Coordinator is responsible for professional scheduling of all appointments and making outbound calls for the service department in a manner that promotes smooth flow of appointments through the service department by scheduling work to maximize customer convenience.

Primary Responsibilities:

• Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Consultant or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides accurate cost and time estimates for needed maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls assigned by the Service Manager verifying the service visit and repair were satisfactory. Takes care of any problems that there may have been and asks for a completely satisfied Customer Satisfaction Index (CSI) survey score.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
• Contacts customers to remind them of missed service appointments and reschedules them.
• Contacts customers about outstanding service needs and attempts to schedule for service.
• Makes the introduction to service calls as assigned by the Service Manager to remind customers of their first service and to make the appointment.
• Contacts customers about declined services and special offer that may be applicable.

Secondary Responsibilities:

• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Service Manager.
• Maintains a professional appearance and manner consistent with LeadCar Toyota Wausau’s culture.
• Use appropriate Personal Protective Equipment (PPE) for your position and the job duty at-hand, and promptly notify your supervisor should appropriate PPE be unavailable.
• Report to management any situation, interaction, or condition that jeopardizes the safety, welfare, or integrity of the Company, its personnel, or customers.
• Complete all environmental, health, and safety trainings required by the Company through regularly accessing the appropriate software (KPA, Compli).
• Adhere to all Company and manufacturer policies and programs governing environmental, health, and safety practices.

Qualifications:

• Must have a strong customer service background. Previous sales and/or marketing experience is a plus.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.