Part Time As Needed Patient Customer Service Representative

R1 RCM Holdco Inc.; Cedar Park (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc. in Cedar Park, Texas is seeking a Patient Access Representative to warmly greet patients, register them across multiple systems, verify insurance, collect co-pays, and provide cost estimates.

This frontline role supports nurses and care teams, ensuring timely access to care in a fast-paced setting. The position is PRN with a minimum 48 hours per month and 24 hours on call, requiring strong customer service, professionalism, attention to detail, and resilience in stressful moments.

Qualifications

• Exceptional customer service and communication skills.
• Ability to stay composed in a fast-paced environment.
• Attention to detail and effective prioritization.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Assist patients with insurance verification and cost estimates.
• Collaborate with care teams to ensure smooth patient flow.
• Build trust with patients during stressful moments.
• Complete check-in processes and support coordination of care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Education

High School Diploma or GED

Job description

Location & Schedule

Location: Ascension Seton Cedar Park

Schedule: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

About R1

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do

• Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navegate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

What You’ll Gain

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.

Why You’ll Love This Job

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.
• Fast‑Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Pay

For this US‑based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Equal Employment Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.