Part-Time Adoptions Specialist

Lexington Humane Society; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Lexington Humane Society in Lexington, KY is seeking a Part-Time Adoptions Specialist for the Everyday Adoption Center. You will greet customers, answer questions, and guide potential adopters through the adoption process, with shifts starting as early as 8:30am and ending as late as 8pm on weekends.

This role requires a valid driver's license, a high school diploma or GED, and a strong commitment to animal welfare.

Qualifications

• Must be available to work 20 hours per week, including weekends.
• High school diploma or GED required.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers and assist adopters; explain adoption process.
• Maintain knowledge of animals available for adoption.
• Update Shelter Buddy with notes and photos.
• Process adoption paperwork and payments accurately.
• Maintain cleanliness in the adoptions area.

Skills

Customer service

Communication

Animal care

Shelter software

Education

High school diploma or GED

Tools

Shelter Buddy

Job description

Part-Time Adoptions Specialist(Adoptions-Everyday Adoption Center)

Candidates for this position must be available to work 20 hours/week. WEEKENDS ARE A MUST! We cannot commit to a set weekly schedule, but new schedules are published one week in advance. Shifts begin as early as 8:30am and end as late as 8pm.

Responsible for greeting customers, answering questions, and assisting potential adopters. Functions as an expert on animals available for adoption. Must have a valid driver's license and submit to a motor vehicle background check. Requires a strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC). Must be at least 18 years of age. High school diploma or GED required.

Key Accountabilities:

• Prioritizes compassionate and humane treatment of animals
• Follows animal care standards to clean and sanitize housing for dogs and cats
• Provides timely, routine aftercare for animals up for adoption
• Reports animals with possible medical needs to Vet Tech promptly
• Administers vaccinations and medications to animals
• Maintains a working knowledge of individual animal health and temperament
• Updates notes in Shelter Buddy in a timely and detailed manner
• Checks in and makes identification cards for adoptable animals
• Completes all activities consistent with Standard Operating Procedures (SOP)
• Maintains a detailed knowledge of animals available for adoption
• Ensures all adoptable animals’ information and photos are in Shelter Buddy and on LHS website
• Circulates throughout facility and offers assistance to potential adopters
• Assists customers in selecting appropriate pets following all SOP
• Ensures adoption questionnaires are completed and reviewed in detail
• Completes general evaluation of animals prior to completing adoptions
• Ensures quality five-day follow-up calls are completed
• Completes adoption paperwork and financial transactions carefully and thoroughly
• Reviews post-operative care instructions with customers as needed
• Denies adoptions in a respectful and diplomatic manner when necessary
• Offers products for new pets to every customer completing an adoption
• Cleans and maintains adoptions area
• Exemplifies exceptional customer service
• Creates a welcoming, service-focused environment in Adoption Center
• Provides correct information in response to customer inquiries
• Fields incoming phone calls in a patient and respectful manner
• Sells LHS merchandise, pet licenses, and pet insurance
• Cleans and maintains the adoptions area and conference room

Education Requirements (All)

High School Diploma

Additional Information / Benefits

This job reports to the EAC Adoptions Supervisor

This is a Part-Time position1st Shift, Weekends.