Part Time (30 Hours) Associate Banker, New Build Bartow Branch, Bartow, FL

J.P. Morgan Chase & Co.; Bartow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JP Morgan Chase at our Bartow, Florida branch seeks a client-focused associate to greet customers, open accounts, and provide day-to-day banking support using Chase Mobile App and ATMs. You will build meaningful relationships, educate clients on products, and collaborate with team members to meet financial goals.

You will ensure accurate cash handling and branch operations while adhering to policies, procedures, and regulatory requirements. A welcoming, empathetic service mindset is essential.

Qualifications

• Must provide attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care.
• Excellent communication to understand and help clients while anticipating needs.
• Strong problem-solving to resolve client issues with attention to detail.
• Collaborative teamwork to deliver seamless service with care and sincerity.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients entering the branch and managing lobby flow.
• Exceed client expectations by performing account servicing, maintenance, and opening new accounts in compliance with policies.
• Guide clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with team members.
• Handle branch operations and cash devices in line with bank policies and procedures.

Skills

Customer service

Relationship building

Communication

Problem resolution

Teamwork

Technology savvy

Education

High school diploma or GED

Tools

Cash handling

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.