Part Time (30 Hours) Associate Banker, Carmel Rancho Branch, Carmel, CA

JP Morgan Chase; Carmel-by-the-Sea (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase in Carmel-by-the-Sea is seeking an Associate Banker dedicated to delivering exceptional client experiences with a welcoming, service-oriented approach. You will engage clients, explain products, and support digital banking tools to meet financial goals.

You will foster trusted relationships, collaborate with the branch team, and assist with branch operations while complying with regulatory requirements and internal policies.

Qualifications

• Client service experience or comparable experience.
• Ability to greet clients and deliver friendly service with warmth.
• Ability to communicate clearly and listen to understand client needs.
• Ability to learn products, services, and procedures quickly and accurately.
• High School Diploma or GED required.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new account openings per policies and regulations.
• Educate clients on technology tools like Chase Mobile App and Chase.com for self-service.
• Build trusted relationships by listening, asking questions, and working with branch team members to meet goals.
• Perform branch operations and assist with cash handling in line with bank procedures.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Product knowledge learning

Attention to detail

Education

High School Diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions – helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.