Part Time (30 Hours) Associate Banker, Baker St, Costa Mesa, CA Bilingual Spanish Required

JPMorgan Chase & Co.; Costa Mesa (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Costa Mesa seeks an Associate Banker to welcome clients, understand their needs, and represent the bank with hospitality. You will use the latest banking solutions and technology to deliver exceptional service.

In this role you will open new accounts, service existing ones, and guide clients through digital tools like Chase Mobile App and Chase.com while complying with policies and regulatory requirements.

Qualifications

• Experience delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted client relationships.
• Strong communication to understand and help clients.
• Resolve client issues quickly with attention to detail.
• Collaborate with team to deliver seamless service.
• Quickly learn products, services, and procedures.
• Client service experience or comparable.
• High school diploma or GED required.
• Reading and speaking English and Spanish required.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing while complying with policies.
• Educate clients on day-to-day banking and mobile/app self-service options.
• Build relationships by listening, asking questions, and partnering with team.
• Perform branch operations including cash devices in line with policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Attention to detail

Bilingual English/Spanish

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish is required for this role.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

FEDERAL DEPOSIT INSURANCE ACT (FDIA):

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.