Part-Time (20 Hours) Universal Banker - Bilingual English/Spanish Preferred- Alhambra Branch

Citi; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading financial institution is looking for an entry-level Universal Banker in Coral Gables, Florida. This role involves assisting in account opening and providing customer service while fostering relations to enhance sales. Responsibilities include executing transactions, addressing service issues, and participating in sales initiatives. Candidates should have 1-3 years of relevant experience and excellent communication skills. A high school diploma or equivalent is required. This position promises a dynamic environment in the banking sector and encourages personal development.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute financial transactions following bank policies.
• Create sales opportunities from service transactions.

Skills

Clear and concise communication skills

Customer service skills

Sales support

Education

High School diploma or equivalent

Job description

The Universal Banker is an entry level position responsible for assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

Location

Coral Gables, Florida, United States

Posting Close Date

Dec 26, 2025

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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