Parkrose Hardware - General Application - Heights

Parkrose Hardware, Inc.; Vancouver (WA); On-site; USD 21,000 - 26,000; Part time

Job summary

Parkrose Hardware, Inc. is seeking a customer-focused floor associate to deliver excellent service. You will listen to customers, identify needs, and recommend products with product knowledge and technical support.

The role is on-site and part-time, with duties including greeting customers, directing to items, handling sales orders, stocking shelves, and assisting with loading. Strong math and communication skills are required.

Qualifications

• Experience in retail sales or customer service.
• Strong math, reading, writing and speaking skills.
• Knowledge of lumber or hardware merchandise preferred.
• Able to lift up to 50 lbs and use a ladder when needed.
• High school diploma or equivalent preferred.

Responsibilities

• Greet all customers and engage with open-ended questions to identify needs.
• Direct customers to appropriate products with product knowledge.
• Provide technical assistance and hardware guidance.
• Handle sales counter tasks: order entry, special orders, price lookups.
• Stock shelves and merchandise products according to planograms.
• Assist customers with loading items and maintain a clean selling area.

Skills

Math skills

Reading

Writing

Speaking

Phone/email communication

Problem solving

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Parkrose Hardware - General Application - Heights

• Posted on October 4, 2024

Locations

Showing 1 location

• On-site
• Part-Time
• Requisition #: GENER001204

Description

Summary

Floor associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Customer Service:

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customer about new products and upcoming store promotions.
• Cashier as required
• Maintain clean and organized sales counter and selling area so that customers do not perceive CNRG in a negative manner based on store conditions.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention:

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.

Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.

This job is an hourly position (non-exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.