Parking Team Lead - Care New England Kent Hospital

Towne Park, LLC.; Warwick (RI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

401k retirement plan

Job summary

Towne Park, LLC. is seeking a Guest Experience Captain to orchestrate service for hotel guests and work with the Account Manager to meet site standards. You will contribute to a hospitality-focused environment, ensuring smooth operations and exceptional guest experiences.

The role requires a high school diploma or GED, a valid driver’s license, and at least six months of related experience. You’ll be part of a team delivering consistent, quality service in a dynamic setting.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with clean driving record.
• Six months of related experience or training.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests and coworkers.
• Greet guests within 30 seconds of arrival.
• Open doors, explain parking procedures, and park/retrieve vehicles safely.
• Assist guests with bell services, luggage storage and room presentations.
• Lead by example to deliver high levels of guest service and coordinate with the Account Manager.
• Secure keys, complete ticket information, and manage the valet system.

Skills

English literacy

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departureexperience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. Fornearly 40years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

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Job Details

Full time. Monday-Friday. Weekends as required.

Parking Supervisory required.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20-$23 per hour.

Benefits:

• medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Guest Experience Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Experience Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) % of Time

Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.

Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.

Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site. 20

Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. 20

Assists guests with bell services and luggage storage as needed. Conducts thorough-room presentations for guests. Assists guests with room changes when needed. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. 20

Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager. At the direction of the Account

Manager, reduces staff during the work shift if business conditions dictate, using an approved method. 20

Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. 10

Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance.

Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.

10

QUALIFICATIONS

Education:

• § High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• § A valid driver’s license and clean driving record
• § Must be at least 18 years of age and be able to pass a criminal background and drug screen
• § Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

• § Six (6) months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• § Knowledge of principles and processes for providing customer and personal services.

Skills:

• § Ability to read and write standard English language
• § Ability to read and comprehend simple instructions, short correspondence and memos
• § Ability to write simple correspondence
• § Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization
• § Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• § Ability to understand 24 hour and military time systems
• § Ability to understand rates applicable to time passed
• § Ability to operate a manual transmission is highly desirable
• § Perform parallel parking

SCOPE

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The total amount of time for all functions of the job 100%

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.

I accept that at any time there may be modifications or changes to the above job description.

I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations.

____________________________________ ___________________________________ ________________

Associate Signature Associate Name (Printed) Date

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.

Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.