Parking Supervisor - University of Miami

SP Plus Corporation; Coral Gables (FL); On-site; USD 60,174,000 - 63,039,000; Full time

Job summary

SP Plus Corporation is hiring a Special Events Supervisor at University of Miami in Coral Gables, FL. The role requires strong leadership to guide a team delivering exceptional customer experiences in a busy event setting.

You will oversee attendants, ensure timely shifts, and manage traffic and payments at the gate, while maintaining safety and service standards across shifts. Salary offers hourly pay with weekend availability.

Qualifications

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to run/move quickly to retrieve vehicles during the post-game rush.
• Previous Special Event Supervisor experience is a must.
• Customer service experience is a big plus.

Responsibilities

• Courteously assist customers and guide team members to answer attendee questions professionally.
• Oversee quality customer service, monitor parking payments, and manage traffic flow through the gate.
• Ensure team members arrive on time, in uniform, and well trained.
• Master event venue knowledge and city surroundings to guide customers and attendants effectively.
• Direct traffic control at entrances/exits as needed.
• Report safety incidents, violations, hazards, or unusual occurrences to management.
• Inspect the facility and report debris, hazards, or spills.
• Ensure staff adherence to site requirements and supervise money distribution and cash handling.
• Audit cashier shift transactions and complete supervisory reports.

Skills

Flexible hours

Run quickly

Special Event Supervisor experience

Customer service experience

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Role: Supervisor

Location:University of Miami

Pay rate: $21.00-22.00/hr

We are looking for someone flexible who wouldn't mind working a mix of days, evenings, and weekends, rain or shine.

Work with our knowledgeable and caring team members who want to see you succeed, many of whom also started in the events venue. We are looking for Special Events Supervisor with strong leadership skills and a passion for guiding a team while delivering exceptional experiences.

What you’ll do

• Courteously assist customers and guide team members to ensure all attendee questions are answered professionally.

• Oversee the delivery of quality customer service, monitor payment collection for parking services, and actively manage traffic flow through the gate.

• Ensure all team members arrive on time, fully scheduled, and in a neat and clean uniform.

• Master event venue knowledge and city surroundings to guide both customers and attendants effectively.

• Direct and oversee traffic control operations at entrances and exits as needed.

• Promptly report and document any known accidents, observed or suspected violations of Company policy, safety hazards, or unusual occurrences to the Facility or Senior Manager.

• Inspect the facility and report debris, water, oil spills, or other hazards to the Facility or Senior Manager.

• Demonstrate full operational knowledge of each Special Event location and ensure staff adherence to site requirements.

• Supervise "bank" money distribution and counting at the beginning of shifts to verify starting totals.

• Oversee cash/coupon collection, enforce cash security protocols, and ensure accurate change, receipts, or tickets are issued for all transactions.

• Audit and verify attendant shift transactions against money on hand, completing comprehensive cashier shift and supervisory reports.

Qualifications

Required Qualifications

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Must be able to run/move quickly to retrieve vehicles during the "post-game rush."

• Prevoious Special Event Supervisor is a must.
• Customer Service experience is a big plus.

Physical Requirements / Work Environment

• Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally
• Must be able to work to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.). Shifts will not be cancelled due to inclement or extreme weather conditions
• Ability to stand, walk, and jog at a swift pace on varying elevations including stairs for duration for the entire scheduled shift.

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-FL-CORAL GABLES