Parking Services Supervisor (3pm - 11:30pm, Riverside)

ohiohealth; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

OhioHealth is seeking a Parking Services Supervisor to oversee valet, parking facilities and shuttle services for patients, visitors, and associates. This role provides hands-on leadership, staff supervision, service recovery, and resource coordination to ensure continuity of services across the campus.

The position works evening shifts, 40 hours per week, and serves as the primary contact during shifts when managers are unavailable.

Qualifications

• High School diploma or GED is required.
• Driver's license (DL) issued by DMV is needed.

Responsibilities

• Supervise daily operations for Valet, Parking Operations, and Shuttle Services during assigned shifts.
• Serve as the first point of contact for associates, customers, and leaders when managers are unavailable.
• Provide direction, coaching, and real-time support to frontline associates.
• Assist with interviewing, onboarding, training, and performance feedback.
• Ensure compliance with departmental policies, safety expectations, and service standards.
• Support service recovery for escalated patient, visitor, or associate concerns.
• Coordinate coverage, assignments, and workflow during high-volume periods, emergencies, or staffing shortages.
• Monitor parking facilities, garages, and shuttle routes for safety and efficiency.
• Assist with shuttle operations, including scheduling support and fleet coordination.

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary

The Parking Services Supervisor is responsible for supervising daily operations across valet, parking facilities, and shuttle services to support patients, visitors, and associates. This role provides hands on operational leadership, staff supervision, service recovery, and coordination of resources to ensure continuity of services across the campus. The Supervisor works flexible hours, supports multiple service lines, and serves as the primary point of contact during assigned shifts when managers are unavailable.

Responsibilities and Duties

• Supervisory Responsibilities - Approx. 55%
  • Supervise daily operations for Valet team, Parking Operations, and Shuttle Services during assigned shifts
  • Serve as the first point of contact for associates, customers, and leaders when managers are unavailable
  • Provide direction, coaching, and real‑time support to frontline associates
  • Assist with interviewing, onboarding, training, and performance feedback
  • Ensure compliance with departmental policies, safety expectations, and service standards
  • Support service recovery for escalated patient, visitor, or associate concerns
  • Coordinate coverage, assignments, and workflow during high‑volume periods, emergencies, or staffing shortages
• Operational Support – Approx. 40%
  • Support valet operations, including customer interactions and vehicle handling, as needed
  • Monitor parking facilities, garages, and shuttle routes for safety, efficiency, and service issues
  • Assist with shuttle operations, including scheduling support, coordination with fleet maintenance, and inspections as assigned
  • Maintain oversight of operational supplies, equipment, badges, and access tools
  • Coordinate with interdisciplinary departments and third‑party vendors on parking‑related initiatives or special events
• Additional Duties – Approx. 5%
  • Participate in departmental goal setting aligned with safety, quality, service, and efficiency
  • Support budget awareness and efficient use of resources
  • Promote High Reliability Organization (HRO) principles in daily work
  • Maintain confidentiality and adhere to all OhioHealth information security and privacy policies

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

• High School or GED (Required) DL - Driver's License - Department of Motor Vehicles

Additional Job Description

• Knowledge of parking operations, valet services, and shuttle transportation workflows
• Experience with customer service, service recovery, and de‑escalation
• Familiarity with scheduling, associate training, timekeeping systems (e.g., MyTime), and basic inventory controls
• Ability to respond to operational or safety concerns in real time
• On‑the‑job training provided (e.g. lift assist training)

Work Shift

Evening

Scheduled Weekly Hours

40

Department

Main Parking

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life‑long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment