Parking Operations Manager

ABM Industries; Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

ABM Industries seeks a Parking Operations Manager to oversee multiple facilities, lead daily operations, and drive profitability while maintaining high service standards for clients and customers. You will manage budgets, analyze performance, and coordinate with clients and vendors to deliver compliant, quality parking services across locations.

You will recruit and develop staff, ensure safety compliance, and foster strong working relationships with client representatives to support continued

Qualifications

• Bachelor’s degree required.
• Excellent verbal and written English communication skills.
• Excellent customer service skills.
• Proficient with Windows, Excel, Word and Lotus Notes.
• Excellent leadership skills.
• Work experience in the parking industry preferred.
• Valid Driver’s License and good driving record.

Responsibilities

• Provide direction and leadership at the facility and serve as the interface between branch and facility to ensure high-quality service.
• Monitor and manage the financial performance of the location; develop budgets and analyze data for profitability improvements.
• Oversee account management and marketing programs; review monthly statements with clients.
• Develop and supervise personnel to ensure effective management and maximum potential.
• Recruitment, staffing, and succession planning for facility teams; manage performance and development.
• Build productive relationships with union representatives and manage grievance activity.
• Ensure operations comply with safety standards and OSHA requirements.

Skills

Leadership

Customer service

Verbal communication

Written communication

Education

Bachelor's degree

Tools

Windows

Excel

Word

Lotus Notes

Job description

Overview

Oversee and manage Parking facility operations. Develop, recommend and implement programs, systems and procedures to ensure that garage operations are efficient and profitable and that they maintain the company’s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management. Service the Company’s accounts, providing the primary business interface with client and property management representatives on a regular basis.

Pay: $55,000 - $60,000 – The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package.

Benefit Information:

2025 Benefits

https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf

Responsibilities

Essential Duties

• Provide direction and leadership at the facility. Act as a communications interface between branch and facility, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer.

• Monitor and manage the financial performance of location in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to branch manager on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to branch management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services.

• Manage the financial performance of each account within the facility. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at facility and approved by branch management, and review all such reports along with the monthly statements with client.

• Manage and develop management personnel within the facility to ensure that garage is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company’s success.

• Ensure accomplishment of the facility’s manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the facility work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of parking garage. Promotions and demotions must be approved by the Branch Manager.

• Manage and ensure the management of employees’ performances at the locations within the assigned area. Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans. Develop subordinates to maximum potential by providing ongoing coaching and training, and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary. Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.

• Build and maintain a productive working relationship with union representatives within the branch. Communicate effectively on the Company’s behalf in handling first line grievance activity. Work proactively to avoid or minimize grievance activity by training and developing the management skills of individual garage managers, ensuring their ability to develop positive work environments within each garage.

• Develop and oversee implementation of an operations manual within garage. Oversee garage operations to ensure that it operates within operating and audit control system procedures and policy, that they comply with legal requirements and meet all safety standards. Conduct regular location visits and inspections to identify operational problems and audit control problems. Identify and correct problems, developing and implementing programs and recommending policy.

• Implement procedures set forth in the company’s Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.

• Assist the Regional/Branch Manager or the Regional VP with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis.

• Business Development, prospect for potential new customers and turn this into increased business.

Qualifications

• Bachelor’s degree.

• Excellent verbal and written English communication skills.

• Excellent customer service skills.

• Proficient with Windows, Excel, Word and Lotus Notes.

• Excellent leadership skills.

• Work experience in the parking industry preferred.

• Valid Driver’s License and good driving record.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.